Customer Service Representative – Aquatics

City of Dallas

Customer Service Representative providing assistance and information for aquatics facilities. Engaging with community members and supporting administrative functions at the Dallas Parks and Recreation Department.

Posted 7/2/2026part-timeDallas • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $22 per hourWebsite

About the role

Key responsibilities & impact

Provides customer service, direction, and information for community members using aquatics facilities and programming
Provides effective service, gives program information, supports administrative functions, and communicates aquatics policies
Directs customers to specific areas for information and assistance
Updates customer accounts and records; ensures the accuracy of customer accounts, program registrations, and updates accounts with correct information
Performs any and all other tasks as needed or assigned

Requirements

What you’ll need

Knowledge of Aquatics Facilities and general policies and procedures
Ability to determine customer concerns and service requests and provide direction
Ability to interpret and explain aquatics policies, rules, and procedures
Ability to interact tactfully with employees and the public
Ability to provide general administrative functions supporting the aquatics facilities and programs
Food & Beverage-Texas Food Handlers Certificate required before working in concessions areas

Benefits

Comp & perks

Competitive benefits
Growth opportunities
Vibrant work culture

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Account ManagementProgram RegistrationPolicy CommunicationCustomer Direction

Soft Skills

Tactful InteractionEffective Communication

Certifications

Texas Food Handlers Certificate