Senior International Client Services Specialist

City National Bank of Florida

Senior client services specialist supporting international personal and business banking clients. Handling deposits, loans, regulatory documentation, wires, and relationship servicing.

Posted 8/21/2026full-timeMiami • Florida • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive client servicing capabilities with a strong focus on relationship management, compliance with banking regulations, and proficiency in handling complex transactions. Proven track record in sales and cross-selling bank products while maintaining high levels of client satisfaction.

Highest-signal resume keywords

Client Relationship ManagementRegulatory ComplianceSales ExperienceTeller Procedures KnowledgeComplex Transaction Handling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bank Teller ProceduresReg E DisputesDeposit Account MaintenanceLoan ServicingMathematical FunctionsWire TransfersBSA ComplianceDeposit ResearchAccount DocumentationClient File Management

Soft Skills

Attention to DetailEffective CommunicationTeam CollaborationProblem SolvingCustomer Service

Tools & Technologies

Aithent SystemOnline Computer SystemsTeller Terminals

Industry Keywords

Financial ServicesInternational BankingClient ServicingComplianceSales Goals

About the role

Key responsibilities & impact

Provide high-level client support for the Bank's International Personal & Business Banking area
Service and enhance existing international personal banking client relationships and develop new personal and business client relationships
Complete highly responsible and confidential regulatory documentation
Retain and satisfy clients by responding to deposit and loan requests and inquiries promptly and efficiently
Proactively contact clients to provide superior service
Handle loan servicing requests, including advances, pay-downs, statements, billing research, insurance, escrows, and flood insurance
Serve as the primary servicing point of contact and maintain thorough knowledge of client relationships
Issue and collect deposit account documents and disclosures
Coordinate with Electronic Banking, Treasury Management, and debit card services for issuance, implementation, and training
Create and maintain proper households
Handle daily account inquiries and client servicing needs
Collect missing signature cards and other signature documents for new deposit accounts
Satisfy BSA/RFI requests, pending loan ticklers, and late payment requests
Upload account documentation to appropriate areas and escalate unresolved issues to the Relationship Manager
Complete Reg E disputes, resolve fraud and check disputes, and correct check processing errors in the Aithent system
Process deposit account maintenance, openings, closures, CIS changes, CIP corrections, address changes, and signer changes
Conduct deposit research, including statements, check copies, and balance inquiries
Resolve exception items from Deposit Operations
Ensure assigned branches and areas are fully covered and serviced
Ensure compliance with operational and security policies and procedures
Prepare written responses to BSA compliance inquiries regarding client backgrounds and account activity
Process stop payments and internal transfers within authorized limits
Create domestic and foreign wire transfers within authorized limits
Correspond independently with clients regarding important matters
Organize and maintain confidential client files
Maintain strong product and system knowledge
Cross-sell bank products and refer clients to Lending and Treasury Management
Communicate effectively with bank departments and collaborate as a team
Contact account officers and clients as needed
Prepare special reports, analyze trends, present findings to management, and make recommendations
Participate in client meetings with account officers as needed

Requirements

What you’ll need

5-7 years of teller experience or client service experience, preferably in the financial service industry
Prior knowledge of bank teller procedures and policies
Working knowledge of online computer systems or teller terminals
Strong sales experience background
Proven abilities in needs-based sales and high-level client servicing
Ability to prepare or interpret detailed written materials and perform detailed mathematical functions accurately
Ability to accurately handle complex transactions efficiently
Security-conscious, accurate, and attentive to detail
Understanding of compliance with Federal and State laws governing teller areas
Demonstrated ability to meet and exceed sales goals and maintain a high level of client service
May need to work extended hours, including weekends
High School Diploma or an equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree

Benefits

Comp & perks

Hybrid workplace policy
Equal Opportunity Employer
Reasonable accommodations available during the hiring process