Own Delivery Execution
Support the configuration of templates, workflows, and rules based on established design patterns.
Assist in translating customer requirements into functional system setups.
Maintain a clear pulse on your assigned tasks, surfacing blockers or questions to your lead early.
Documentation & Logic Mapping
Draft design documentation, workflow logic diagrams, and configuration notes.
Ensure all "as-built" documentation is accurate and reflects the final state of the customer environment.
Help prepare handoff materials for Quality Assurance to meet the demanding needs of our customers.
Customer Support & Shadowing
Co-lead discovery sessions and working meetings to capture requirements and action items.
Increasingly take on facilitation for specific, defined segments of the implementation journey.
Prepare presentation materials and platform demos for customer-facing meetings.
Quality Assurance & Troubleshooting
Execute disciplined QA practices and UAT scripts to validate that configurations meet requirements.
Perform initial troubleshooting for configuration issues, documenting reproduction steps for more complex bugs.
Assist in data validation and clean-up to ensure seamless platform launches.
Internal Growth & Partnership
Collaborate with Product and Engineering teams to understand new features and platform capabilities, based on your customers needs.
Leverage internal playbooks and templates to ensure consistency across customer engagements.
Actively participate in peer reviews to learn and refine best practices with a goal of improving technical accuracy.

Requirements

2+ years of experience in a technical or analytical role (Implementation, Support, or Junior Analyst) preferably within B2B SaaS.
Strong logical aptitude: Ability to understand conditional logic (if/then/else) and structured data.
High attention to detail: Proven ability to manage documentation and follow complex processes without skipping steps.
Effective Communication: Ability to explain technical steps clearly to both internal teammates and external users.
Adaptability: Comfort in fast-paced technical environments with continuous product delivery and ongoing learning.
Must be based in (or planning to relocate to) Washington, DC — this role is hybrid with Monday–Thursday in-office.
Preferred Qualifications
Experience supporting public-sector (or similar high-compliance environments) customers and familiarity with procurement, contracting, grants, budgeting, or vendor workflows.
Exposure to integration-adjacent delivery work (e.g., data flows, sequencing considerations, APIs, or ETL concepts).
Demonstrated ability to assist in delivery across multiple stakeholders and surface risks proactively.
Experience contributing to or improving delivery standards, templates, or playbooks.

Benefits

100% employer-funded medical, dental, and vision insurance
401(k) with Profit Sharing Plan
Flexible PTO
$500 home office stipend
Commuter stipend

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

configurationworkflow designlogic mappingquality assuranceuser acceptance testingdata validationtroubleshootingAPIETLconditional logic

Soft Skills

effective communicationattention to detailadaptabilitycollaborationfacilitationproblem-solvingdocumentation managementcustomer supportstakeholder managementpeer review