Associate Solutions Engineer
City Innovate Inc
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • United States
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Salary
💰 $75,000 - $98,000 per year
About the role
- Support the configuration of templates, workflows, and rules based on established design patterns.
- Assist in translating customer requirements into functional system setups.
- Maintain a clear pulse on your assigned tasks, surfacing blockers or questions to your lead early.
- Draft design documentation, workflow logic diagrams, and configuration notes.
- Ensure all "as-built" documentation is accurate and reflects the final state of the customer environment.
- Help prepare handoff materials for Quality Assurance to meet the demanding needs of our customers.
- Co-lead discovery sessions and working meetings to capture requirements and action items.
- Increasingly take on facilitation for specific, defined segments of the implementation journey.
- Prepare presentation materials and platform demos for customer-facing meetings.
- Execute disciplined QA practices and UAT scripts to validate that configurations meet requirements.
- Perform initial troubleshooting for configuration issues, documenting reproduction steps for more complex bugs.
- Assist in data validation and clean-up to ensure seamless platform launches.
- Collaborate with Product and Engineering teams to understand new features and platform capabilities, based on your customers’ needs.
- Leverage internal playbooks and templates to ensure consistency across customer engagements.
- Actively participate in peer reviews to learn and refine best practices with a goal of improving technical accuracy.
Requirements
- 2+ years of experience in a technical or analytical role (Implementation, Support, or Junior Analyst) preferably within B2B SaaS.
- Strong logical aptitude: Ability to understand conditional logic (if/then/else) and structured data.
- High attention to detail: Proven ability to manage documentation and follow complex processes without skipping steps.
- Effective Communication: Ability to explain technical steps clearly to both internal teammates and external users.
- Adaptability: Comfort in fast-paced technical environments with continuous product delivery and ongoing learning.
- Must be based in (or planning to relocate to) the San Francisco Bay Area — this role is hybrid with Monday–Thursday in-office.
Benefits
- 100% employer-funded medical, dental, and vision insurance
- 401(k) with Profit Sharing Plan
- Flexible PTO
- $500 home office stipend
- Commuter stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
configurationworkflow designdocumentationdata validationtroubleshootingUAT scriptsQA practicesconditional logicB2B SaaStechnical analysis
Soft Skills
attention to detaileffective communicationadaptabilitycollaborationfacilitationproblem-solvingorganizational skillsanalytical thinkingcustomer engagementpeer review