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Non-Emergency Call Taker
City and County of DenverNon-Emergency Call Taker providing exceptional service to Denver residents over the phone. Recognizing emergencies, assisting with inquiries, and delivering city resource information.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to efficiently manage high call volumes while providing accurate information and support to community members. Capable of recognizing emergency situations and effectively utilizing city systems for documentation and resource navigation.
Highest-signal resume keywords
Customer ServiceHigh Volume Call ManagementCrisis RecognitionInformation ResearchDocumentation Accuracy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ProfessionalismEmpathyEfficiency
Tools & Technologies
City Systems
Certifications & Qualifications
High School DiplomaGEDHiSETTASC CertificateValid Driver's License
Industry Keywords
Non-Emergency AssistanceCity ServicesCounty ServicesCommunity Support
About the role
Key responsibilities & impact- Serve as the first point of contact for community members seeking non-emergency assistance.
- Answer a high volume of incoming calls with professionalism, empathy, and efficiency.
- Gather critical information and determine the appropriate city service or resource for each caller.
- Recognize emergency or crisis situations and transfer callers to 9-1-1 when appropriate.
- Research information using multiple city systems and accurately document all interactions.
- Deliver outstanding customer service while helping residents navigate City and County services.
- Perform other duties as assigned.
Requirements
What you’ll need- Graduation from high school or possession of a GED, HiSET or TASC Certificate
- Requires a valid driver's license at the time of application
Benefits
Comp & perks- 7 weeks of paid classroom instruction
- 3 weeks of paid, on-the-job training