Citrine Informatics

Solutions Engineer

• Leverage your Chemistry, Engineering, and/or Materials background to lead and support technical sales calls with scientists, R&D leaders, and business stakeholders (including senior stakeholders) in partnership with Sales and senior SEs when appropriate
• Articulate how Citrine’s platform addresses customer challenges by aligning technical capabilities with their R&D goals
• Share structured customer feedback and recurring use cases to help inform product direction.
• Develop and deliver tailored demonstrations that clearly communicate platform capabilities and relevance to customer use cases
• Travel to prospective and current customers to build client relationships, support technical evaluation efforts, and teach customers how AI/ML-driven workflows can benefit their organizations.
• Contribute to improving team best practices, templates, coding assets, and project documentation
• Partner with Customer Success and Technical Services teams to ensure smooth project delivery and share suggestions for workflow improvements
• Execute materials informatics projects with customers over short and long timelines by implementing Citrine’s technology, collaboratively troubleshooting technical hurdles while keeping an eye on what is most valuable to the customer
• Represent Citrine and attend designated webinar events, trade shows, conferences, and technical symposiums to support our growing business

Solutions Engineer, L2

Engineer

• Assist Citrine Platform users with materials informatics challenges to accelerate product development at materials, chemicals, and manufacturing companies
• Develop initial AI assets (e.g. AI models) on the Citrine Platform
• Encode more complex domain knowledge into AI assets within the Citrine Platform via the user interface or API in collaboration with Citrine senior technical leaders
• Communicate frequently and empathetically with customers to provide unparalleled, domain-aware materials informatics support
• Handle incoming support requests from Citrine Platform users, including reporting and reproducing Citrine Platform bugs and feature requests
• Provide data formatting and data ingestion guidance to Citrine Platform users
• Clean, structure, and explore materials informatics data
• Create knowledge base content (e.g. articles, videos) that extends Citrine’s library of user-accessible materials informatics content and addresses frequently asked questions from users
• Deliver Citrine Platform training for customer users (virtual and on-site)
• Create and maintain training materials to reflect the newest Citrine Platform features

Solutions Engineer, L2

Materials Informatics Engineer, Level 1