IT System Administrator I

Citizens

IT System Administrator I providing hands-on support for core IT systems at Citizens, Inc. Focused on administration, SaaS platforms, and systems security in Austin office setting.

Posted 4/23/2026full-timeAustin • Texas • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

AzureCloudDNSOracleTCP/IP

About the role

Key responsibilities & impact

Assist with Active Directory administration, including users, groups, OUs, and basic Group Policy tasks
Support Microsoft Entra ID (Azure AD) user lifecycle management (joiners, movers, leavers)
Perform password resets, MFA troubleshooting, and access changes following least-privilege principles
Assist with file shares, NTFS permissions, and access reviews
Assist with administration and support of Windows-based virtual machines (on prem and/or cloud)
Perform routine VM tasks such as: User access changes, Service restarts, Patch coordination, Basic performance and availability checks
Assist with VM provisioning, decommissioning, and documentation under senior oversight
Support day-to-day administration of enterprise SaaS platforms
Provide on-site support for Windows laptops and desktops
Assist with Microsoft 365 services
Perform basic network troubleshooting
Respond to incidents and service requests through the IT ticketing system
Maintain accurate system, VM, and SaaS documentation
Work closely with IT Support, Network Administration, Security, and Application Owners

Requirements

What you’ll need

Associate’s degree in Information Technology, Computer Science, or related field (Up to 2 years of experience may substitute for degree)
1–3 years of experience in IT support, systems administration, or help desk roles
Hands-on experience with: Windows operating systems, Active Directory and Entra ID fundamentals, SaaS user access management, Foundational understanding of networking (TCP/IP, DNS, DHCP, VPN)
Strong troubleshooting, communication, and documentation skills
Preferred Qualifications: Experience supporting Windows virtual machines in on prem or cloud environments
Experience with SaaS platforms such as Zoom, Zendesk, Oracle, or Jira
Familiarity with SSO protocols (SAML, OIDC)
Experience with Intune or endpoint management solutions
Certifications such as: Microsoft AZ 900 / MS 900 CompTIA Network+ or Security+

Benefits

Comp & perks

medical, dental, vision, short-term and long-term disability, AD&D, group term life insurance
matching 401k
Virtual Visits and access to Employee Assistance Program
generous Paid Time Off and holidays
free covered parking in garage, charging stations for electric vehicles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Active DirectoryMicrosoft Entra IDWindows operating systemsSaaS user access managementnetworkingWindows virtual machinesIntuneMFA troubleshootingGroup PolicyNTFS permissions

Soft Skills

troubleshootingcommunicationdocumentation

Certifications

Microsoft AZ 900MS 900CompTIA Network+CompTIA Security+