CitizenGO

Call Center Representative

• You will monitor and respond to all member correspondence from your country.
• You will answer emails within 8 hours, ensuring clarity, empathy, and mission alignment in every response.
• You will manage requests to change or close donations and handle volunteer inquiries.
• You will identify and elevate campaign opportunities suggested by members.
• You will contribute to the correspondence report with an overview of each week’s correspondence.
• You will report technical issues, campaign feedback, and supporter suggestions to the wider CitizenGO team.
• You will assist with translating campaign materials and key communications into your country's language.
• You will update and localize Help Center pages, ensuring accessibility and clarity for supporters across different regions.
• You will translate documents and materials to support CitizenGO’s global campaigns, website, and overall global reach.
• You will propose and implement improvements to inbox workflows, templates, and internal tools.
• You will maintain and refine internal documentation, including FAQs, handbooks, and correspondence guidelines.
• You will collaborate with the campaigns team to align communication strategies and campaign messaging.
• You will provide insight into communication trends, supporter concerns, and areas for improvement.
• You will actively participate in team meetings and contribute ideas to strengthen operations and supporter relations.
• You should be able to easily cover any other language with the help of artificial intelligence.

Contact Center Officer