Citi

Senior Data Reporting Analyst, Tableau

Citi

full-time

Posted on:

Location Type: Hybrid

Location: Bangalore • 🇮🇳 India

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Job Level

Senior

Tech Stack

PySparkPythonSQLTableauVBA

About the role

  • The role of Officer – Data Management/Information Analyst will be part of AIM team based out of Bengaluru , India supporting the Global Workforce Optimization unit.
  • The GWFO team supports capacity planning across the organization.
  • The primary responsibility of the GWFO team is to forecast future demand (Inbound /Outbound Call Volume, back-office process volume, etc.) and the capacity required to fulfill the demand.
  • It also includes forecasting short-term demand (daily/ hourly) and scheduling the agent accordingly.
  • The GWFO team is also responsible for collaborating with multiple stakeholders and coming up with optimal hiring plans to ensure adequate capacity as well as optimize the operational budget.
  • In this role, you will work along a highly talented team of analyst to build reporting and monitoring solutions to track key business metrics and support the workforce optimization activities.
  • You will be responsible for understanding the business need for reporting and monitoring of their workforce plans and developing intuitive, best in class, data-driven solutions leveraging the best tools for the job.
  • You would work very closely with GWFO’s technology partners in getting these solutions implemented in a compliant environment.
  • You would be an SME in the group, supporting and mentoring the team on technical solutioning and should be ready to lend your hand to juniors when needed.

Requirements

  • Must have 6+ years of work experience largely in the BI / Reporting space
  • Must have expertise working with Tableau and other visualization / reporting tools
  • Must have expertise working with SQL
  • Prior experience in an Operations role is desirable
  • Good to have working experience on MS Office Package (Excel, Outlook, PowerPoint, etc. with VBA)
  • Knowledge of Python/Pyspark is an added plus
  • Minimum of 2 years of experience mentoring juniors and driving complex projects independently as senior analyst
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLTableauVBAPythonPysparkreportingdata analysiscapacity planningforecastingbusiness intelligence
Soft skills
mentoringcollaborationcommunicationproblem-solvingleadershiporganizational skillsanalytical thinkingproject managementteamworkadaptability