Director, Product Control Team Lead – Workforce Intelligence, Talent Acquisition, Talent Management, Engagement, Learning

Citi

Product Control Team Lead leading Compliance and Operational Risk management in financial services. Responsible for design, implementation and execution of robust controls in HR functions.

Posted 7/6/2026full-timeIrving • Florida, Texas • 🇺🇸 United StatesSenior💰 $170,000 - $300,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the strategic development and implementation of Control Design and Inherent Risk Assessments/Ratings to proactively identify, evaluate, and mitigate potential risks at their earliest stages, ensuring robust foundational controls
Drive and facilitate continuous risk management activities to ensure ongoing oversight, adaptation, and responsiveness to the evolving risk landscape
Orchestrate and oversee Residual Risk remediation efforts for Tier 1-3 risks to systematically address, thereby strengthening the overall control environment
Manage the remediation of Quality Control (QC) findings (as applicable) to correct identified deficiencies, maintain control effectiveness, and uphold quality standards
Execute and enhance activities and monitoring controls to support operational and compliance risk management, including assessing the applicability of regulatory changes, to ensure ongoing adherence to requirements and internal policies
Provide guidance and support to GAU Owners and Control Operators to enable effective first-line defense, ensuring consistent application of risk management principles across the organization
Serve as point of contact for HR Senior Leadership Team (SLT) members regarding control design, inherent risk assessments, continuous risk management, and regulatory impact
Provide strategic leadership, direction, and oversight to teams, contributing to business plans and setting functional objectives
Review, challenge, and design control enhancements to improve efficiency, reduce risk, and ensure adherence to Enterprise Risk Management Frameworks and Compliance Policies
Assess and mitigate risks, safeguarding the firm by ensuring compliance with laws, regulations, and policies, escalating control issues transparently
Partner with leaders to ensure control policies align with regulatory requirements, leading responses to evolving regulatory environments, including OCC and CFPB
Collaborate with control leaders to identify and implement best practices, and resolve ownership conflicts for issues
Apply business and technology knowledge to strengthen the control environment, serving as a subject matter expert in regulatory compliance and control management

Requirements

What you’ll need

10+ years of experience in operational risk management, compliance, audit, or other control functions in financial services
8+ years managerial experience preferred
Advanced knowledge of critical regulators, regulatory requirements, and Citi Compliance
Demonstrated understanding of business procedures, financial services, and control/regulatory industry knowledge
Comprehensive knowledge of Citi’s businesses, functions, and their risk profiles
Ability to challenge existing practices and recommend risk and controls remediation
Demonstrated ability to identify, measure, and manage key risks and controls effectively
Adept at breaking down complex matters into core issues and root causes for effective resolution
Strategic thought leader in driving control environment efficiency, effectiveness, and accurate reporting/escalation
Excellent analytical and communication skills, with the ability to influence executive audiences
Strong sense of accountability, ownership, and results orientation
Ability to build trustworthy relationships with internal and external stakeholders.

Benefits

Comp & perks

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Risk MitigationQuality Control ManagementRegulatory Requirements KnowledgeControl Effectiveness AssessmentRisk MeasurementControl Environment EnhancementEnterprise Risk Management FrameworksRegulatory Impact AnalysisCompliance PoliciesFinancial Services Knowledge

Soft Skills

Analytical SkillsCommunication SkillsInfluencing SkillsAccountabilityRelationship Building