Digital PM Analyst

Citi

Digital PM Analyst developing innovative solutions for automated telephone systems at Citi's Wealth and Lending team. Responsible for generating technical requirements and collaborating with engineering to optimize platforms.

Posted 6/24/2026full-timeJacksonville • Florida, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $96,960 - $145,440 per yearWebsite

About the role

Key responsibilities & impact

Ability to generate technical requirements from high-level business requirements
Responsible for building new products and services, working with data to continually optimize the platform
Develop relationships with the engineering organization to turn pain points into prioritized requirements and using usability studies, metrics and competitive analysis to understand the platform and business needs for the platform
Understand how a global matrixed organization operated and functions, and thrive in this type of environment
Innovate and seek out new solutions
Contribute to the platform product portfolio and roadmap
Responsible for working collaboratively with the engineering organization to make trade off decisions on the platform product features, to determine release goals, to monitor feature development by maintaining bug catalogs at the feature level, to review product demos against acceptance criteria and to monitor platform performance, adoption, and operational health for feature sets
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements

What you’ll need

5-8 years of experience
Experience with writing technical requirements
Familiarity with architectural maps and systems diagrams of complex contact center architecture
Sharp; think on your feet, quickly come up with innovative solutions and always one step ahead
Consumer-centric; empathetic towards the customer with the ability to put yourself in their customer's shoes
Obsession for digital products
A willingness and appetite to do what it takes to take the product from concept to launch
Distinct analytical background with the ability to find data, identify and run tests, distil the results quickly and turn it into actionable insights
Consistently demonstrates clear and concise written and verbal communication
Great team member and partner

Benefits

Comp & perks

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical requirements writingdata analysisusability studiescompetitive analysisrisk assessmentfeature development monitoringbug catalog maintenanceplatform performance monitoringarchitectural maps familiaritysystems diagrams familiarity

Soft Skills

innovative thinkingconsumer-centric approachempathyanalytical skillsclear communicationteam collaborationproblem-solvingadaptabilitydecision-makingethical judgment