Application Support Group Manager – Senior Vice President

Citi

Apps Support Group Manager at Citi responsible for operational integrity of Reference Data Applications. Leading incident resolution and technical strategy in a critical financial services environment.

Posted 6/18/2026full-timePune • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

GrafanaITSMJavaKafkaKubernetesLinuxMongoDBNoSQLOpenShiftOracleSplunkSQLUnix

About the role

Key responsibilities & impact

Responsible for the stability and operational integrity of Citi's critical Reference Data Applications
Lead through influence and deep technical expertise, shaping the stability strategy
Ensure a world-class client experience by digitizing services, eliminating manual work, and ensuring our platforms can scale for growth
Manage vendor relationships and oversee offshore managed services
Drive continued cross-departmental operational progress through our Tech Strategy program
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation

Requirements

What you’ll need

15+ years in Enterprise Application Production Support with 5+ years in a strategic role
Experience with financial systems is preferred
Expert-level knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change, and Configuration Management
Proven track record in driving stability, resiliency, and automation initiatives
In-depth knowledge of enterprise monitoring, observability, and log aggregation tools such as ITRS Geneos, AppDynamics, Grafana, Open Telemetry, Splunk, and ELK
Exceptional ability to influence and direct cross-functional teams in a global organization
Executive-level written and verbal communication skills, with the ability to distill complex technical issues into clear business impact for a senior audience
Significant hands-on experience with a distributed technology stack, including: Core Languages/Platforms: Java, Unix/Linux Databases: SQL (Oracle), NoSQL (MongoDB) Containerization platforms such as OpenShift, Kubernetes Middleware/Messaging platforms like Tibco EMS, MQ, Kafka APIs & Architecture: REST APIs, Distributed application architecture (networks, load balancers, storage, authentication)
Bachelor’s/University degree, Master’s degree preferred.

Benefits

Comp & perks

Rewarding work in a supportive environment
Clear opportunities for progression

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Enterprise Application Production SupportIT Service Management (ITSM)Incident ManagementProblem ManagementChange ManagementConfiguration ManagementJavaSQLNoSQLREST APIs

Soft Skills

influencecommunicationcross-functional team leadershipstrategic thinkingrisk assessmentclient experience focusoperational progress drivingvendor relationship managementproblem-solvingautomation initiative driving