Quality Assurance, Monitoring & Testing Group Manager – C14

Citi

Quality Assurance Group Manager leading a large team to ensure compliance with risk management policies. Overseeing quality control testing and strategic improvements in financial services industry.

Posted 6/17/2026full-timeChennai • 🇮🇳 IndiaSeniorLeadWebsite

About the role

Key responsibilities & impact

Provides leadership and direction through a large team of professionals and/or junior managers.
Provide leadership to drive optimization and efficiencies in projects
Assist management in guiding and influencing decisions that conform to business objectives
Responsible for the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory
Lead the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Drive assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality.
Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance.
Integrate stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner.
Oversee quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process.
Develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool.
Regularly report on quality control outcomes and control effectiveness to top management and relevant stakeholders.
Proficient knowledge of regulatory guidance specific to quality assurance and monitoring/testing lifecycle.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards.

Requirements

What you’ll need

15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
Ability to identify, measure, and manage key risks and controls.
Track record leading Control related projects and programs
Ability to see the big pictures with high attention to critical details.
Develop and implement strategy and process improvement initiatives.
Developing new ideas and improving current processes to proactively mitigate risks.
Requires an ability to provide challenge and make recommendation for risk and controls remediation.
Expert knowledge in the development and execution for controls.
Proven experience in control related functions in the financial industry.
Proven experience in implementing sustainable solutions and improving processes.
Expert understanding of compliance laws, rules, regulations, and best practices.
Strong leadership, decision-making, and problem-solving skills.
Strong analytical skills to evaluate complex risk and control activities and processes.
Ability to deliver compelling presentations and influence executive audiences.
Strong sense of accountability and ownership, with strong results orientation.
Excellent communication skills; ability to engage and inspire across stakeholder groups.
Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Benefits

Comp & perks

Citi is an equal opportunity employer
Qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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Hard Skills & Tools

operational risk managementcomplianceauditcontrol-related functionsrisk assessmentcontrol design assessmentmonitoring and testingprocess improvementquality assuranceregulatory guidance

Soft Skills

leadershipdecision-makingproblem-solvinganalytical skillscommunication skillsaccountabilityownershipresults orientationstrategic thinkinginfluencing