Bi-Lingual Client Service Officer, Assistant Vice President

Citi

Bi-Lingual Client Service Officer managing service for Ultra High Net Worth Individuals and Families. Ensuring effective client communication and operational delivery.

Posted 6/17/2026full-timeMiami • Florida, New York • 🇺🇸 United StatesLead💰 $81,600 - $122,400 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary client contact post onboarding to ensure requests are acknowledged and completed timely and effectively to drive client satisfaction and build client relationships.
Manage and execute high value client transactions with respect to business and individual banking, credit and investment products.
Evaluate and authenticate each instruction to ensure validity before processing to mitigate risks of fraud against client requests.
Engage with clients when fraud is identified on accounts, complete evaluation of activity and take immediate steps to secure account.
Coordinate account maintenance for all products including address changes, telephone number updates and account status changes.
Escalate customer feedback, processing delays and errors appropriately.

Requirements

What you’ll need

Bilingual - English / Spanish written and verbal communication skills is required; Portuguese is preferred
5 to 8 years of relevant experience
Ability to multi-task with strong organizational and time management skills.
Ability to prioritize with strong organizational and time management skills per the needs of banker teams and clients
Strong interpersonal skills with the ability to interact with peers, colleagues and partners at all levels.
Strong problem solving skills, with the ability to analyze data
Attention to detail
Client facing experience with focus on operational delivery
Knowledge of banking, investments and credit products

Benefits

Comp & perks

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

banking productsinvestment productscredit productsdata analysis

Soft Skills

bilingual communicationorganizational skillstime managementinterpersonal skillsproblem solvingattention to detailclient facing experience