Senior Operations Manager – Client Onboarding, Commercial Banking

Citi

Operations Senior Manager at Citi overseeing client onboarding and commercial banking operations. Directing a high-performing team, ensuring quality and compliance in operations.

Posted 6/12/2026full-timePune • 🇮🇳 IndiaSeniorWebsite

About the role

Key responsibilities & impact

Lead a professional operations team by delegating responsibilities effectively, maintaining appropriate staffing levels, and ensuring the team consistently delivers high-quality outcomes.
Oversee the end-to-end quality and efficiency of team output, identifying areas for improvement and implementing solutions that enhance operational performance.
Manage the full employee lifecycle for direct reports, including performance evaluations, compensation decisions, hiring, and where necessary, disciplinary actions.
Develop and manage team budgets, shape operational policy, and coordinate short-term resource planning to meet business demands.
Resolve complex and high-impact operational issues, applying deep knowledge of how the team's work integrates across the broader function to deliver coordinated solutions.
Act as a subject matter expert to senior stakeholders, providing evaluative judgment in ambiguous or high-complexity situations to guide sound business decisions.
Uphold regulatory and compliance standards by ensuring all procedures are followed, risks are appropriately assessed, and any control issues are escalated and resolved with transparency.

Requirements

What you’ll need

14 to 20 years of experience in financial services, with a background in operations management and a working knowledge of commercial banking processes.
Extensive knowledge of client onboarding processes, including account opening, account maintenance, and Anti-Money Laundering requirements for commercial liability accounts.
Demonstrated ability to lead and manage teams in a fast-paced environment, with proven skills in prioritization and meeting critical deadlines under pressure.
Strong organizational and time management capabilities, with the ability to manage multiple workstreams simultaneously without loss of quality or accuracy.
Clear and concise written and verbal communication skills, with the ability to engage confidently with senior stakeholders and cross-functional teams.
Ability to operate with a high degree of autonomy, exercising independent judgment while maintaining accountability to organizational standards and risk frameworks.
Bachelor's degree or equivalent professional experience.

Benefits

Comp & perks

A hybrid working model offering 3 days in the office and 2 days working remotely, supporting a sustainable and productive work rhythm.
Strategic leadership ownership with the autonomy to shape team structure, operational processes, and performance standards within a globally significant function.
Access to Citi's global network, connecting you with peers, senior leaders, and cross-functional teams across the organization.
Ongoing learning and professional development opportunities tailored to senior operations and leadership career paths.
Competitive financial wellbeing support, including compensation structures and benefits aligned to senior-level roles.
Wellbeing and work-life balance programmes designed to support you both in and outside of the workplace.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations managementclient onboarding processesaccount openingaccount maintenanceAnti-Money Launderingperformance evaluationsbudget managementoperational policy developmentrisk assessmentcompliance standards

Soft Skills

leadershipdelegationproblem-solvingorganizational skillstime managementcommunication skillsautonomyprioritizationdecision-makingteam management

Certifications

Bachelor's degree