MIS Analyst

Citi

Ops Sup Analyst 1 at Citi focusing on operations support and documentation management. Serving as liaison among various teams for effective communication and project updates.

Posted 6/12/2026full-timeDLF Cybercity • 🇮🇳 IndiaSeniorLeadWebsite

About the role

Key responsibilities & impact

Provide operations support services including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and account opening
Serve as the liaison between operations staff, relationship managers, project managers, custodians, and clients
Perform business analysis and documentation of the current and future state of Client Reports and Advices
Provide regular status updates for all project participants and create presentations for steering committee updates
Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
Create and facilitate training sessions, webcast demos, and write User Acceptance Test scripts
Create, manage, and maintain project plans and act as the project manager for all follow-ups across various departments
Focus on continued delivery of regulatory client deliverables
Appropriately assess risk when business decisions are made

Requirements

What you’ll need

7 - 9 years of relevant experience
Proficient in Microsoft Office
Comprehensive knowledge of Dispute process
Ability to work unsupervised and apply problem solve capabilities
Ability to work occasional weekends to support Pega releases and COB testing
Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
Demonstrated analytical skills
Consistently demonstrates clear and concise written and verbal communication skills

Benefits

Comp & perks

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Hard Skills & Tools

business analysisdocumentation maintenanceproject managementUser Acceptance TestingPegaG36 functionalityContinuity of Business testingDispute processrisk assessmentpresentation creation

Soft Skills

problem solvingcommunicationanalytical skillstraining facilitationliaisonorganizationindependencestatus reportingclient relationsteam collaboration