Senior Operational Risk Analyst
Citi
Senior Operational Risk Analyst
Citi
full-time
Posted on:
Location Type: Hybrid
Location: San Antonio • Florida, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $79,120 - $118,680 per year
Job Level
Senior
About the role
- Support Internal Fraud incident and loss reporting.
- Check and oversee the client reimbursement process.
- Create reimbursement reporting metrics and monitor actions and timing.
- Support case tracking and defect analysis of Internal Fraud events with alignment to IFRAs to deepen proactive risk identification.
- Support / Implement the provision of meaningful Governance routines / MIS to facilitate the identification of risk / measurement of work and substantially support business decisions based upon the work performed.
- Provide thought leadership to contribute to the continuing evolution of the NAM IF focused function.
- Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
- Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
- Provides governance and oversight (may include technology operational risk).
- Evaluates the control environment by ensuring appropriate controls are in place.
- Coordinates audits, examinations, and deliverable requirements from internal and external reviewers by supporting coordinating activities.
- Ensures project completion, special assignments, and other ad hoc activities as required.
- Ensures the Operations Team is in compliance with all regulatory policies and procedures.
- Additional duties as assigned.
- Operate with limited supervision; exercise independence of judgement and autonomy; act as SME to senior stakeholders and/or other team members.
- Appropriately assess risk when business decisions are made, escalate, manage and report control issues with transparency.
Requirements
- 5-8 years experience and exposure to Financial Services industry with a focus on Fraud and/or Dispute Resolution preferred.
- Reg E policies and procedures knowledge
- Skillset of working in control or risk functions with experience in consumer business and/or in a direct fraud management/control role, preferred
- Creating/delivering presentations and influence executive audiences of all levels including senior level management
- Ability to work independently and manage timelines with ability to successfully deliver assignments
- Excellent verbal and written communication skills
- Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
- Demonstrated understanding of operational risk and gap identification
- Ability to prioritize and manage multiple projects simultaneously
- Ability to present a compelling case to influence others where appropriate
- Bachelor’s/University degree or equivalent experience
- Skills: Internal Fraud, Reg E and Dispute Resolution; Retail Bank experience preferred.
Benefits
- In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages (planned time off/vacation, unplanned time off/sick leave, paid holidays)
- For additional information regarding Citi employee benefits, please visit citibenefits.com.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Fraud managementDispute resolutionOperational risk assessmentGovernance routinesMetrics reportingControl environment evaluationRisk identificationProject managementReg E policiesConsumer business risk functions
Soft skills
Excellent verbal communicationExcellent written communicationInterpersonal skillsCustomer focusIndependence of judgmentAbility to influenceCollaborationTime managementPresentation skillsAbility to prioritize
