Customer Service Representative
Citi
full-time
Posted on:
Location Type: Hybrid
Location: Meridian • Idaho • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $20 per hour
Job Level
Junior
About the role
- Assist with evaluating and resolving service inquiries from clients across different platforms
- Effectively use various computer systems to complete assigned tasks and address account inquiries
- Develop and maintain working knowledge of specific groups of Citi products and services
- Analyze and identify potential risks and identify solutions that meet client needs
- Complete assigned tasks in an accurate and efficient manner
- Solve disputes and retain clients while minimizing operating loss through adherence to established rules and regulations
- Provide an exceptional client experience measured by specific metrics
- Assess risk, drive compliance with applicable laws and Policy, and escalate/manage/report control issues with transparency
- Complete on-site training, then potentially participate in Home Office Program to work from home
Requirements
- 1-3 years’ work experience in a related role
- Proficient in Microsoft Office and Windows Operating Systems
- Demonstrated experience solving customer service inquiries
- Effective verbal and written communication skills
- Ability to work in a fast pace environment
- Excellent technical and data entry skills, including the utilization of a 10-key touchpad
- Proven ability to navigate multiple systems and customer service platforms concurrently
- High School diploma or equivalent
- Attached resume is required
- Availability to work a weekend day (Saturday or Sunday) and shift range 6:30am - 4:30pm
- Must complete on-site training at 2150 S. Bonito Way Meridian, Idaho
Benefits
- Day 1 Health Benefits
- Flexible Work Strategies
- Collaborative team environment
- 401(k) match
- Tuition Reimbursement
- Dental insurance
- Vison insurance
- Paid parental leave
- Paid time off
- Medical, dental & vision coverage
- Life, accident, and disability insurance
- Wellness programs
- Paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft OfficeWindows Operating Systemsdata entry10-key touchpadcustomer service inquiriesrisk analysiscomplianceproblem solvingaccount management
Soft skills
effective communicationclient experiencefast-paced environmentattention to detaildispute resolution
Certifications
High School diploma or equivalent