Director, Head of Fee Reward Products

Citi

Director - Head of Fee Reward Products at Citi, managing strategy for premium reward offerings. Leading a dedicated team to enhance growth, customer experience, and product development.

Posted 6/11/2026full-timeNew York City • Florida, New York • 🇺🇸 United StatesLead💰 $170,000 - $300,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the acceleration of Fee Reward Product growth and customer retention by defining go-forward strategies informed by analytics and market dynamics across premium card products.
Deliver continuous product enhancements to keep Citi's Fee Reward Products competitive, including the development of refreshed value propositions and new acquisition capabilities across existing and emerging channels.
Partner with the Premium Customer Experience team to resolve customer issues, improve core customer experience, and deepen engagement with Citi's Retail and Wealth segments.
Partner with key stakeholders to drive customer engagement and deliver against key drivers and P&L imperatives.
Build and manage external partnerships and deployment opportunities to expand the reach and impact of Fee Reward Products.
Lead, develop, and support a team of direct reports, instilling a culture of accountability, commercial discipline, and continuous development.
Ensure compliance and consistency with Citigroup’s Compliance & Control policy and local regulatory guidelines.
Ensure compliance in all internal and external dealings with customers, partners, and regulators.

Requirements

What you’ll need

15+ years’ experience in product management, marketing management, or similar capacities, preferably in the financial services industry, including 5+ years’ experience of team leadership and development.
Deep knowledge of consumer banking products and the competitive landscape, with the ability to translate market insight into clear commercial strategy.
Record of delivering and managing P&L outcomes in a metric-driven environment.
Proven ability to collaborate across functions, leading and working alongside key internal and external partners to deliver shared outcomes.
Solid understanding of compliance obligations and regulatory requirements in a consumer financial services context, with a clear commitment to ethical conduct and risk-aware decision-making.
Bachelor's degree or equivalent university-level education.

Benefits

Comp & perks

Competitive compensation and financial wellbeing benefits, including access to Citi's broader employee rewards program.
Medical, dental & vision coverage.
401(k).
Life, accident, and disability insurance.
Wellness programs.
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product managementmarketing managementP&L managementanalyticsmarket dynamicsconsumer banking productsvalue propositionsacquisition capabilitiescomplianceregulatory requirements

Soft Skills

team leadershipcollaborationcustomer engagementaccountabilitycommercial disciplinecontinuous developmentproblem-solvingcommunicationstrategic thinkingrisk-aware decision-making

Certifications

Bachelor's degree