Client Manager

Citi

Client Manager in Markets division focusing on resolving onboarding and documentation issues for key customers. Enhancing the client experience through risk management and process improvement.

Posted 6/11/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $129,840 - $194,760 per yearWebsite

About the role

Key responsibilities & impact

Improve the service and experience offered to our Platinum and Priority customers across the region
Act as point of escalation and interface for risk related issues across Markets clients
Develop and implement client driven solutions to enhance the client experience through the trade lifecycle
Co-ordinate and ensure completion of various client requests including ISDA’s and other agreements i.e. GMRA’s etc.
Address ad-hoc requests from institutional accounts
Create metrics for use in client tracking and improved transparency
Help manage sensitive issues both internally and externally in a client friendly manner, managing expectations throughout.

Requirements

What you’ll need

4+ years experience in financial services and a risk based background
Solid Powerpoint and presentation / deck creations skills
Good exposure or previous experience in a client development, marketing, relationship, risk or similar role
Broad range of Markets products such as Fixed Income, Equity, FX and Commodity Products, specifically but not limited to derivatives and financing transactions
Knowledge of trade flows, infrastructure and documentation
Counterparty Credit Risk experience preferred
Documentation experience advantageous
Good operational control, change management & customer interaction experience would also be a benefit.

Benefits

Comp & perks

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

PowerPointclient developmentrisk managementdocumentationtrade flowsCounterparty Credit RiskFixed IncomeEquityFXCommodity Products

Soft Skills

client experience enhancementcommunicationexpectation managementoperational controlchange managementcustomer interactionpresentation skillsproblem-solvingcoordinationrelationship management