Applications Support Lead Analyst

Citi

Apps Support Tech Lead Analyst responsible for technology integration and enhancements at Citi. Partnering with various teams to resolve complex issues and improve application performance.

Posted 6/5/2026full-timePune • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

AngularJavaLinuxMS SQL ServerOraclePythonShell ScriptingSpringSpring BootSpringBootSQLUnix

About the role

Key responsibilities & impact

The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals;
Identify and define necessary system enhancements;
Analyze existing system logic, identify problems; and recommend and implement solutions.
Provides expertise in area and an advanced level of understanding of the principles of apps support.
Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements.
Considers the implications of the application of technology to the current environment.
Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
Acts as advisor or coach to new or lower level analysts; allocates work.
Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
Persuades and influences others through strong and comprehensive communication and diplomacy skills.
Performs other duties and functions as assigned.

Requirements

What you’ll need

Extensive IT Industry Experience: Proven 10-12 years of IT experience in large‑scale software engineering and enterprise development initiatives.
Strong hands‑on programming experience with Java, Python, Angular and Spring Boot, including designing, building, and maintaining complex application components.
Database Expertise: Solid understanding of both relational and non‑relational databases, with particular depth in Oracle and Microsoft SQL Server.
Knowledge in writing optimized SQL queries, performing performance tuning, and managing large datasets is highly desirable.
UNIX / Operating System Proficiency: Strong working knowledge of UNIX/Linux environments, including System navigation, process management, and filesystem administration, Shell scripting (bash, ksh, sh) for automation and operational tasks.
Automation & Application Engineering: Experience developing web applications, implementing automation solutions, enhancing application performance, ensuring system responsiveness, and partnering cross‑functionally across software development, QA, and infrastructure teams.
Strong understanding of secure coding practices and application security controls.
Production Management & Core Services Support: Demonstrated experience in a production support or core services operational role, handling incident resolution, root‑cause analysis, environment stability, release support, and continuous service improvements.
Project & Service Management: Track record of driving technology and service improvement initiatives with measurable outcomes.
Ability to manage multiple workstreams, coordinate across teams, and deliver enhancements that improve system reliability and service quality.
Planning & Prioritization Skills: Strong ability to organize workload, adapt to changing priorities, and manage time effectively in a fast‑paced environment.
Effective Communication: Excellent verbal and written communication skills. Capable of delivering clear technical and status updates, presenting findings, and engaging appropriately with stakeholders at various levels.
CI/CD Pipelines Knowledge: Implement and manage continuous integration/continuous delivery (CI/CD) pipelines to ensure efficient and automated software delivery.
AI Skills: Leverage Artificial Intelligence (AI) and machine learning techniques to enhance application functionality and develop intelligent features.
Education: Bachelor’s/University degree, Master’s degree preferred. Certifications for Programming, DB or Unix skills are desirable. Project Management related Certification and/or AI/ML Certifications would be a plus.

Benefits

Comp & perks

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.

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Hard Skills & Tools

JavaPythonAngularSpring BootSQLOracleMicrosoft SQL ServerUNIXLinuxShell scripting

Soft Skills

communicationproblem-solvinginfluencingcoachingplanningprioritizationadaptabilitycollaborationanalytical thinkingdiplomacy

Certifications

Bachelor's degreeMaster's degreeProgramming certificationDatabase certificationUnix certificationProject Management certificationAI certificationMachine Learning certification