Applications Support Tech Lead Analyst – Vice President

Citi

Lead Analyst in Applications Support for Citigroup, focusing on managing enterprise-level applications and ensuring system availability. Collaborate with technical teams to enhance system integration and compliance.

Posted 6/5/2026full-timePune • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

KafkaKubernetesLinuxMongoDBNoSQLOpenShiftOracleShell ScriptingSplunkUnix

About the role

Key responsibilities & impact

Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
Identify and define necessary system enhancements
Analyze existing system logic, identify problems, and recommend and implement solutions.
Provide expertise in area and an advanced level of understanding of the principles of apps support.
Formulate and define systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documenting requirements.
Partner with multiple technology areas and management teams.
Work closely with Product Owners, Business Analysts and Systems Analysts to document Systems impacts and support requirements.
Identify risks, vulnerabilities and security issues; communicate impact; propose risk mitigation options.
Act as advisor or coach to new or lower level analysts; allocate work.
Provide in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
Directly impact the business by influencing strategic functional decisions.

Requirements

What you’ll need

10+ years Proven and practical experience of in a production support role managing enterprise-level applications
Demonstrated experience with SRE practices, including advanced monitoring, alerting, incident response, post-mortems, and driving automation for operational efficiency and system reliability.
Deep expertise in Unix/Linux environments and advanced Shell scripting.
Proficiency with enterprise monitoring tools (e.g., ITRS Geneos, AppDynamics) and log aggregation platforms (e.g., Splunk, ELK).
Practical experience with containerization platforms (OpenShift, Kubernetes).
Hands-on experience with relational (Oracle, MSSQL) and NoSQL (MongoDB) databases.
Strong knowledge of messaging solutions (e.g., Tibco EMS, MQ, Kafka).
Experience working with REST APIs.
Solid understanding of distributed application architecture, including networks, load balancers, storage, and authentication (AD/LDAP).
Working knowledge and practical application of Object-Oriented Programming (OOP) concepts and principles.
Familiarity with AI/ML concepts, models, and tools.

Benefits

Comp & perks

Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SRE practicesadvanced monitoringalertingincident responsepost-mortemsautomationUnix/LinuxShell scriptingREST APIsObject-Oriented Programming

Soft Skills

analytical thinkingproblem resolutioncommunicationcoachingstrategic decision influence