Apps Support Intermediate Analyst

Citi

Apps Support Analyst providing technical and business support for users of Citi applications. Collaborates with technology groups and vendors to resolve issues and support application releases.

Posted 6/4/2026full-timeChennai • 🇮🇳 IndiaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications.
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Participate in application releases, from development, testing and deployment into production.
Perform post release checkouts after application releases and infrastructure updates.
Develop and maintain technical support documentation.
Analyzes applications to identify risks, vulnerabilities and security issues.

Requirements

What you’ll need

2-5 years experience
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Participation in some process improvements
Previous experience or interest in standardization of procedures and practices
Basic Business knowledge/ understanding of financial markets and products
Knowledge/ experience of problem Management Tools
Good customer service, communication and interpersonal skills
Good knowledge of the business and its technology strategy
Consistently demonstrates clear and concise written and verbal communication skills

Benefits

Comp & perks

Health insurance
Professional development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

apps support procedurestechnical support documentationrisk analysisvulnerability assessmentsecurity issue identificationapplication release managementdisaster recovery testingprocess improvementstandardization of procedures

Soft Skills

customer servicecommunication skillsinterpersonal skillswritten communicationverbal communication