Senior Knowledge Content Analyst, Assistant Vice President

Citi

Knowledge Content Senior Analyst responsible for onboarding and managing Citigold banking knowledge content. Ensuring accuracy and availability for frontline teams and client services.

Posted 6/2/2026full-timeJacksonville • Florida, Montana, Texas • 🇺🇸 United StatesSenior💰 $70,720 - $106,080 per yearWebsite

About the role

Key responsibilities & impact

Supports the onboarding, execution, and lifecycle management of Citigold digital knowledge content.
Owns and maintains knowledge articles that serve as the authoritative record of truth for how to execute processes and service Citigold clients.
Coordinates the creation, review, update, and decommissioning of knowledge content in partnership with cross‑functional teams.
Executes content onboarding efforts for new articles and major updates, working closely with management and cross‑functional teams.
Reviews, edits, and publishes knowledge content to ensure accuracy, execution clarity, usability for the frontline, and adherence to established standards and templates.
Applies a structured change management approach to content updates driven by product launches, policy changes, process enhancements, and field feedback.
Executes within established governance frameworks while partnering with leadership on prioritization and escalation of risks or issues.
Produces reporting and metrics on content status, review cycles, backlog, and change throughput for leadership visibility.
Supports audits, exams, and issue remediation efforts related to knowledge content as a coordinator and subject matter resource.

Requirements

What you’ll need

5–8 years of experience in banking, wealth management, operations, content management, program execution, or a related field.
Strong understanding of banking and/or investment products and client servicing processes, or the ability to rapidly acquire this knowledge.
Proven ability to coordinate and influence across multiple stakeholders and subject matter experts without direct authority.
Strong written communication, analytical, and organizational skills.
Process‑minded, detail‑oriented approach with the ability to manage competing priorities.

Benefits

Comp & perks

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

content managementchange managementreportingmetrics analysisprocess execution

Soft Skills

written communicationanalytical skillsorganizational skillscoordinationinfluence