Senior Vice President, Product Development – Wallets, Agentic Commerce

Citi

SVP of Product Development in Wallets & Agentic Commerce at Citi. Leading product initiatives and cross-functional collaboration for digital wallet innovations.

Posted 5/28/2026full-timeNew York City • Illinois, New York, North Carolina • 🇺🇸 United StatesSenior💰 $176,720 - $265,080 per yearWebsite

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Hard Skills

product managementproduct developmentbusiness requirementstest plansfeature specificationsUser Acceptance criteriacustomer journeysanalyticsdigital paymentsintegration planning

Soft Skills

cross-functional collaborationcommunicationproblem-solvingstakeholder managementleadershipprioritizationfacilitationexecutionadaptabilityrelationship management

Tools & Technologies

Apple PayGoogle PayPayPalwallet platformsPayment Service ProvidersFraud systemsNetworksRewards systemsBusiness Development toolsUX design tools

Industry Keywords

FinTechdigital wallet ecosystemstokenizationcheckout integrationscustomer experienceagentic commercepartner integrationsfeature launchesproduct performancecustomer adoption metrics

About the role

Key responsibilities & impact

Own end-to-end execution of assigned product development initiatives across the Wallets & Agentic Commerce roadmap, including partner integrations, feature launches, and platform enhancements
Translate strategic direction set by leadership into detailed business requirements, test plans, and delivery plans
Manage product development intake, backlog grooming, and prioritization in coordination with Technology and other cross-functional partners
Serve as the primary day-to-day product development point of contact across Technology, Fraud, Networks, Rewards, Business Development, and Marketing to drive initiative delivery
Facilitate alignment across cross-functional teams to resolve blockers, manage dependencies, and keep workstreams on track
Partner closely with external wallet platforms and payment partners (such as Apple, Google, PayPal, Paze, MACS, and OpenAI) on feature integration and launch readiness
Coordinate with the Value, Lending, and Commerce cross-functional team on shared initiatives and dependencies
Author detailed business requirements, product and feature specifications, and User Acceptance criteria for assigned initiatives
Define and validate end-to-end customer journeys for wallet provisioning, checkout experiences, authentication flows, and agentic payment interactions
Identify and document edge cases, servicing impacts, fraud considerations, and Customer Experience (CX) implications for new product features
Partner with User Experience (UX) / design teams to ensure customer experience standards are met across digital wallet and agentic commerce touchpoints
Support partner engagement activities including feature scoping, integration planning, and launch coordination with wallet platforms and Payment Service Providers (PSPs)
Participate in partner working sessions and represent product requirements clearly and effectively
Monitor product performance post-launch and identify opportunities for optimization
Work with analytics partners to continuously evaluate wallet provisioning funnels and customer adoption metrics

Requirements

What you’ll need

8+ years of product management or product development experience, with significant tenure in digital payments, FinTech, or consumer financial services
Demonstrated track record as a hands-on product executor — owning complex, multi-dependency initiatives from requirements through launch
Experience working within large, matrixed organizations and managing cross-functional delivery across Technology, Operations, and business teams
Familiarity with digital wallet ecosystems — including provisioning flows, tokenization, authentication, and checkout integrations with platforms such as Apple Pay, Google Pay, or PayPal
Experience managing external partner relationships at a working/delivery level, including integration planning and launch coordination

Benefits

Comp & perks

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays