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Applications Support Technology Lead – Vice President
CitiApps Support Lead Analyst overseeing Citi's critical Reference Data Applications. Leading stability, efficiency, and risk management for enterprise-level applications in a hybrid work setting.
Tech Stack
Tools & technologiesKafkaKubernetesLinuxMongoDBNoSQLOpenShiftOracleShell ScriptingSplunkUnix
About the role
Key responsibilities & impact- Take a leadership role in shaping and overseeing the production environment for Citi's critical Reference Data Applications
- Manage Products, pricing, and rates reference data applications
- Help shape the strategy for leveraging the latest technologies, AI-driven automation, and site reliability engineering (SRE) techniques
- Act as a Subject Matter Expert (SME), providing authoritative technical and business support for Citi users
- Drive the strategy for improving stability, efficiency, and risk management
- Lead resolution of critical incidents
- Drive comprehensive post-mortems and root cause analysis
- Support planning and execution of system changes
- Shape production monitoring/observability estate
- Partner with development teams to define and implement long-term improvements
- Define and champion the automation strategy
Requirements
What you’ll need- 10+ years in a Production Support role managing enterprise-level applications
- SME-level expertise in Unix/Linux and advanced Shell scripting
- Expert-level knowledge of enterprise monitoring tools (e.g., ITRS Geneos, AppDynamics) and log aggregation platforms (e.g., Splunk, ELK)
- Proven experience in mentoring junior team members and leading technical initiatives
- Extensive experience with containerization platforms (OpenShift, Kubernetes)
- Deep experience with relational (Oracle, MSSQL) and NoSQL (MongoDB) databases
- Deep knowledge of messaging solutions (Tibco EMS, MQ, Kafka)
- Significant experience working with REST APIs
- Expert understanding of distributed application architecture, including networks, load balancers, storage, and authentication (AD/LDAP)
- Excellent written and verbal communication skills, with the ability to articulate complex technical issues to both technical and business audiences.
Benefits
Comp & perks- rewarding work in a supportive environment
- opportunities for progression
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
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Hard Skills & Tools
UnixLinuxShell scriptingITRS GeneosAppDynamicsSplunkELKOpenShiftKubernetesREST APIs
Soft Skills
leadershipmentoringcommunicationtechnical supportincident resolutionroot cause analysisstrategic planningcollaborationproblem-solvingarticulating complex issues