Applications Support Technology Lead Analyst – Vice President

Citi

Apps Support Lead Analyst overseeing the production environment for Citi’s Reference Data Applications. Driving strategy for leveraging technologies, AI-driven automation, and site reliability engineering techniques.

Posted 5/27/2026full-timePune • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

KafkaKubernetesLinuxMongoDBNoSQLOpenShiftOracleShell ScriptingSplunkSQLUnix

About the role

Key responsibilities & impact

Act as a Subject Matter Expert (SME), providing authoritative technical and business support for Citi users
Drive the strategy for improving stability, efficiency, and risk management to help the department and overall business succeed
Lead the resolution of critical incidents, including defining strategy for prioritization, timely escalation, and communication to key stakeholders
Drive comprehensive post-mortems and root cause analysis to prevent problem recurrence
Support the planning and execution of system changes, including application releases, infrastructure maintenance, and continuity of business tests, ensuring production stability is maintained
Shape the production monitoring/observability estate by championing new features and leveraging analytics to enhance system visibility and proactive alerting
Partner with development teams to define and implement long-term improvements to application stability, performance, and recoverability
Define and champion the automation strategy to reduce operational toil, improve efficiency, and mitigate risk
Mentor and develop talent within the team, fostering a culture of knowledge sharing and continuous improvement
Provide guidance and clarify the appropriate course of action for junior team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Citi’s policies and code of conduct, and escalating, managing and reporting control issues with transparency

Requirements

What you’ll need

10+ years in a Production Support role managing enterprise-level applications
SME-level expertise in SQL, Unix/Linux and advanced Shell scripting
Expert-level knowledge of enterprise monitoring tools (e.g., ITRS Geneos, AppDynamics) and log aggregation platforms (e.g., Splunk, ELK)
Proven experience in mentoring junior team members and leading technical initiatives
Extensive experience with containerization platforms (OpenShift, Kubernetes)
Deep experience with relational (Oracle, MSSQL) and NoSQL (MongoDB) databases
Deep knowledge of messaging solutions (Tibco EMS, MQ, Kafka)
Significant experience working with REST APIs
Expert understanding of distributed application architecture, including networks, load balancers, storage, and authentication (AD/LDAP)
Excellent written and verbal communication skills, with the ability to articulate complex technical issues to both technical and business audiences

Benefits

Comp & perks

rewarding work in a supportive environment
clear opportunities for progression

ATS Keywords

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Hard Skills & Tools

SQLUnix/LinuxShell scriptingITRS GeneosAppDynamicsSplunkELKOpenShiftKubernetesOracle

Soft Skills

mentoringleadershipcommunicationrisk assessmentproblem-solvingcollaborationknowledge sharingcontinuous improvementstrategic thinkingstakeholder management