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Citi

Senior Fraud Operations Supervisor

Citi

. Lead and develop a medium sized team of Fraud Agents .

Posted 5/23/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesSenior💰 $58,656 - $78,180 per yearWebsite

About the role

Key responsibilities & impact
  • Lead and develop a medium sized team of Fraud Agents
  • Manage department projects/processes, monitors and analyzes changes in Fraud trends/call volumes
  • Apply in-depth disciplinary knowledge of concepts and procedures within own area
  • Persuade and influence others through strong communication and diplomacy skills
  • Evaluate team’s performance and make recommendations for staffing, pay increases, promotions, terminations, staffing, etc.

Requirements

What you’ll need
  • 2-5 years of relevant experience in a Fraud Operations or Leadership role
  • Proficient project and/or performance management skills
  • Effective written and verbal communication
  • Influencing and relationship management skills
  • Proficient with Microsoft Office

Benefits

Comp & perks
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
project managementperformance management
Soft Skills
communicationdiplomacyinfluencingrelationship management