Fund Accounting Analyst 1 – Hybrid

Citi

. Perform a first line control role in the daily NAV production.

Posted 5/22/2026full-timeKuala Lumpur • 🇲🇾 MalaysiaJuniorWebsite

About the role

Key responsibilities & impact

Perform a first line control role in the daily NAV production.
Review exceptions raised and resolve up to those applicable to role responsibility.
Escalate those not applicable timely to supervisor.
Develop strong client relationships, resolving client queries timely and accurately.
Proactively ensure the attainment of SLAs/KPIs, escalating any issues as required.
Champion a culture of collaboration with cross-functional teams to ensure successful delivery of client requirements.
Own and take responsibility for issues and resolution to closure.
Monitor errors, complaints and near misses, recording in the Incident log as appropriate.
Ensure documentation exists for any client-specific procedures.
Act as technical and knowledge resource to the team/business unit.
Participate in the development, testing and implementation of new systems and products.
Support projects to optimize operational efficiency and improve quality.
Set and maintain standards of personal and professional performance/behavior; ensuring accountability and adherence to company policies and procedures.
Coach and support other team members.
Perform various processing functions related to fund administration services including monitoring non-STP transactions and performing static data set up.
Provide timely and accurate delivery of transaction processing for custody settlement and Middle Office accountants in the preparation of net asset valuation reports.
Provide prompt and professional advice to regional branches to ensure smooth operations and service delivery.
Participate in system and client testing to implement global strategy and fulfill business needs.
Work with Front Office in evaluating clients’ needs and proposing solutions to implement new business deals.
Work with Customer Service Officer to investigate customer queries and issues ensuring customer satisfaction.
Initiate and streamline process relating to controls, productivity and regional service enhancements.
Identify and resolve business/technical issues together with ASPAC branches and system support group.

Requirements

What you’ll need

Minimum 1 year of relevant experience
Fresh graduates are encouraged to apply
Bachelor’s degree/University degree or equivalent experience

Benefits

Comp & perks

Access to telehealth options
Health advocates
Confidential counseling
Expanded Paid Parental Leave Policy
Access to learning and development resources
Programs that help employees balance work and life

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

NAV productiontransaction processingfund administration servicesstatic data setupclient testingsystem implementationoperational efficiencyquality improvementSLA managementKPI attainment

Soft Skills

client relationship managementproblem solvingcollaborationcoachingcommunicationaccountabilityattention to detailtime managementteam supportescalation management

Certifications

Bachelor’s degree