Senior Group Manager – Credit, Collections and Recovery

Citi

. Manages large, potentially diverse teams of managers and/or senior professionals by providing leadership and direction through managers .

Posted 5/22/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesSenior💰 $170,000 - $300,000 per yearWebsite

About the role

Key responsibilities & impact

Manages large, potentially diverse teams of managers and/or senior professionals by providing leadership and direction through managers
Manage an innovative environment of diverse teams to encourage the development and implementation of robust control programs and strategies
Make critical decisions that are guided by functional objectives
Evaluate the effectiveness of existing controls, identifying areas for improvement, and implementing necessary changes
Drive and manage controls enhancements focused on increasing efficiency and reducing risk
Oversee the execution of Enterprise Risk Management Framework and adherence with Risk Mgmt. / Compliance Policies
Review the MCA program, including the annual/semiannual/quarterly/monthly attestation, quality oversight, and related reporting
Oversee the execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures
Lead the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Facilitate the coordination and comprehensive management of issues with key stakeholders
Drive issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures
Lead the development of standard and risk controls reporting to ensure sound, reliable, and consistent information exists across the organization, enabling better management and decision-making in line with the expectations senior of management, Board, and Regulators
Oversee the operations of Citi's governance committees, including coordinating meetings, managing agendas, and ensuring follow-up on action items
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets

Requirements

What you’ll need

15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Demonstrate sound business judgment
Ability to see the big pictures with high attention to critical details
Develop and implement strategy and process improvement initiatives
In depth understanding of Citi’s businesses and functions and their risk profiles
Developing new ideas and improving current processes to proactively mitigate risks
Requires an ability to provide challenge and make recommendation for risk and controls remediation
Excellent knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Deep understanding of compliance laws, rules, regulations, and best practices
Deep understanding of Citi’s Policies, Standards, and Procedures
Demonstrate exceptional leadership, decision-making, and problem-solving skills
Excellent analytical skills to evaluate complex risk and control activities and processes
Ability to deliver compelling presentations and influence executive audiences
Strong sense of accountability and ownership, with strong results orientation
Excellent communication skills; ability to engage and inspire across stakeholder groups
Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word

Benefits

Comp & perks

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operational risk managementcomplianceauditcontrol-related functionsrisk assessmentprocess improvementcontrols developmentrisk mitigationanalytical skillspresentation skills

Soft Skills

leadershipdecision-makingproblem-solvingcommunicationaccountabilityresults orientationbusiness judgmentattention to detailinfluencestakeholder engagement