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Citi

Senior Fraud Operations Manager

Citi

. Manage one or more teams and a component of the fraud loss portfolio .

Posted 5/20/2026full-timeJacksonville • Florida • 🇺🇸 United StatesSenior💰 $87,600 - $131,400 per yearWebsite

About the role

Key responsibilities & impact
  • Manage one or more teams and a component of the fraud loss portfolio
  • Manage fraud losses and ensure the team supports the portfolio
  • Make decisions using a risk/reward and customer centric balance
  • Monitor execution of operational objectives, authorization detection strategies and goals
  • Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
  • Direct area supported and oversee the delivery of end results and budget management
  • Ensure essential procedures are followed and contribute to defining standards
  • Appropriately assess risk when business decisions are made

Requirements

What you’ll need
  • 6-10 years of experience in a related role
  • Basic knowledge of the industry required
  • Proven success in a similar position
  • Demonstrated ability to persuade and influence others
  • Consistently demonstrates clear and concise written and verbal communication
  • Demonstrated ability to remain unbiased in a diverse working environment

Benefits

Comp & perks
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
persuasioninfluencewritten communicationverbal communicationunbiased decision making