Senior Operations Support Manager

Citi

. Manage professional teams and departments through delegation of tasks and responsibilities .

Posted 5/15/2026full-timeFlorence • Kentucky • 🇺🇸 United StatesSenior💰 $96,400 - $144,600 per yearWebsite

About the role

Key responsibilities & impact

Manage professional teams and departments through delegation of tasks and responsibilities
Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements
Monitor the team’s quality and efficiency of end results and manage all training and development needs of assigned personnel
Create and develop budget, policy formation and short-term resource planning
Manage occasionally complex and varied issues with significant departmental impact
Apply in-depth knowledge of how areas integrate within the sub function as well as coordinate and contribute to the goals of the entire function
Provide evaluative judgment based on analysis of information in complicated and unique situations
Ensure essential procedures are followed and contribute to the defining standards
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and/or other team members

Requirements

What you’ll need

6-10 years of experience with background in Financial Services Industry (Commercial Banking related experience is an advantage)
Extensive knowledge of the Client Onboarding processes
Working knowledge of Commercial Liability Account Opening, Maintenance & Anti Money Laundering (AML) Requirements
Working knowledge of Systematics, Filenet, Citi Know Your Client (KYC), Workforce Management (WFM) and Commercial Liability Products
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Proven organization and time management skills
Consistently demonstrates clear and concise written and verbal communication skills

Benefits

Comp & perks

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Client OnboardingCommercial Liability Account OpeningMaintenanceAnti Money Laundering (AML)Citi Know Your Client (KYC)SystematicsFilenetWorkforce Management (WFM)Commercial Liability Products

Soft Skills

delegationperformance evaluationindependence of judgementautonomyorganizationtime managementclear communicationconcise communication