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Citi

Recovery Operations Group Manager

Citi

. Manages multiple teams or a functional area supporting a large complex loan recovery operation .

Posted 5/14/2026full-timeFlorence • Arizona, Florida, Idaho, Kentucky, Tennessee • 🇺🇸 United StatesSeniorLead💰 $123,440 - $185,160 per yearWebsite

About the role

Key responsibilities & impact
  • Manages multiple teams or a functional area supporting a large complex loan recovery operation
  • Manages multiple segments of a large nonperforming portfolio staffed by managers & unit supervisors
  • Controls financial end results of an area
  • Controls resources, policy formulation and planning
  • Primarily affects a sub function
  • Sets short to medium-term planning of actions and resources for own area
  • Manages complex and highly variable issues with substantial potential impact

Requirements

What you’ll need
  • 10+ years experience in a related role with commensurate experience in people management
  • Excellent customer service skills

Benefits

Comp & perks
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

ATS Keywords

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Soft Skills
people managementcustomer service