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About the role
Key responsibilities & impact- Assist with evaluating and resolving service inquiries from clients across different platforms
- Effectively use various computer systems to complete assigned tasks and address account inquiries
- Develop and maintain working knowledge of specific groups of Citi products and services
- Analyze and identify potential risks and identify solutions that meet client needs
- Complete assigned tasks in an accurate and efficient manner
- Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Requirements
What you’ll need- 1-3 years’ work experience in a related role
- Proficient in Microsoft Office and Windows Operating Systems
- Demonstrated experience solving customer service inquiries
- Effective verbal and written communication skills
- Ability to work in a fast pace environment
- Excellent technical and data entry skills, including the utilization of a 10-key touchpad
- Proven ability to navigate multiple systems and customer service platforms concurrently
Benefits
Comp & perks- Competitive rates up to $20 per hour
- Day 1 Health Benefits!
- State of the Art facility
- Flexible Work Strategies
- Collaborative team environment
- 401(k) match
- Tuition Reimbursement
- Dental Insurance
- Vision Insurance
- Paid parental leave
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entryrisk analysiscustomer serviceproblem solvingcomplianceaccount managementmetrics analysistechnical skills10-key touchpad
Soft Skills
effective communicationclient experienceattention to detailethical judgmentadaptabilityinterpersonal skillsorganizational skillstransparency