Head of Partner Business Oversight, Director

Citi

. Lead and manage a team of professionals to achieve established objectives, including full responsibility for talent management activities such as performance evaluations, hiring, development, and corrective actions.

Posted 5/7/2026full-timeSchaumburg • Illinois, North Carolina • 🇺🇸 United StatesLead💰 $170,000 - $300,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and manage a team of professionals to achieve established objectives, including full responsibility for talent management activities such as performance evaluations, hiring, development, and corrective actions.
Manage and continuously enhance a standardized partner oversight framework that sets clear performance expectations and provides structured visibility through scorecards, dashboards, and metrics to monitor delivery progress, dependencies, outcomes, and partner‑driven change readiness.
Manage, enhance, and appropriately challenge partner governance routines and operating reviews, by designing and facilitating forums that translate complex partner data into concise, decision‑ready insights.
Serve as the central, product‑aligned coordination point across Operations, Business Development, Risk, Compliance, Legal, and Control stakeholders to drive alignment and integrate partner oversight into broader product and delivery rhythms.
Provide ongoing oversight of partner‑related issues and risks by ensuring consistent visibility into product and business impact, ownership clarity, escalation pathways, and resolution progress.

Requirements

What you’ll need

15+ years of relevant experience in product‑aligned, cobrand credit card business.
8–10+ years of people‑management experience, leading professionals and managers, setting performance expectations, developing talent, and reinforcing accountability.
Strong product ownership and governance background, with the ability to balance partner growth, operational efficiency, and risk management across the product lifecycle.
Experience operating in a global, matrixed environment, coordinating across Product, Operations, Risk, Compliance, Legal, Finance, and Technology with direct and indirect team accountability.
Working knowledge of business systems, governance models, and operating practices, with experience across multiple business cycles.
In‑depth knowledge of industry and competitor products and services, with the ability to assess partner capabilities and market dynamics.

Benefits

Comp & perks

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

performance evaluationshiringtalent developmentpartner oversight frameworkscorecardsdashboardsmetricsgovernance modelsbusiness systemsrisk management

Soft Skills

leadershipteam managementaccountabilitycommunicationcoordinationdecision-makingproblem-solvingstrategic thinkingcollaborationinsight generation