Digital Servicing Journeys Product Manager – Personal Loans, Senior Vice President

Citi

. Lead comprehensive customer research to uncover deep insights into customer behaviors, needs, and pain points throughout the personal loan lifecycle .

Posted 5/7/2026full-timeWilmington • Illinois, Texas • 🇺🇸 United StatesSenior💰 $156,160 - $234,240 per yearWebsite

About the role

Key responsibilities & impact

Lead comprehensive customer research to uncover deep insights into customer behaviors, needs, and pain points throughout the personal loan lifecycle
Develop and execute a multi-year strategy to digitize and enhance the end-to-end customer servicing experience
Champion a "digital-first" approach to problem-solving
Define the product vision and roadmap for building next-generation digital collections and recovery capabilities
Work closely with cross-functional partners to ensure successful product delivery

Requirements

What you’ll need

10 years of experience in product management
Experience in financial services, fintech, or a related industry
Deep expertise in customer-centric design and product development methodologies (e.g., Agile, Lean)
Strong analytical skills and experience with data-driven decision-making
Demonstrated ability to identify and understand customer pain points and translate them into actionable product plans
Experience in digital servicing, collections, or payments is a significant plus
Excellent communication and interpersonal skills
Strategic thinker with a passion for innovation

Benefits

Comp & perks

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
planned time off (vacation)
unplanned time off (sick leave)
paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementcustomer-centric designproduct development methodologiesAgileLeandata-driven decision-makingdigital servicingcollectionspayments

Soft Skills

analytical skillscommunication skillsinterpersonal skillsstrategic thinkinginnovation