OM&AI Communications and Change Management Lead

Citi

. Coordinate definition of USCC AI vision, target states, roadmap, and operating model .

Posted 5/2/2026full-timeCharlotte • Florida, Illinois, Montana, North Carolina, Texas • 🇺🇸 United StatesSenior💰 $117,440 - $176,160 per yearWebsite

About the role

Key responsibilities & impact

Coordinate definition of USCC AI vision, target states, roadmap, and operating model
Develop executive-level presentations and storytelling for the USCC OM&AI portfolio
Devise and execute a communication plan with central Citi, central OM&AI, and USCC comms teams
Cultivate an AI-forward culture across all levels of USCC via ideation forums, feedback loops, and engagement
Partner with Citi Learning to develop and scale AI education and training programs; foster AI fluency across business lines
Work with USCC AI Leads to ensure effective information sharing and adoption, including coordinated efforts to train users, leaders, and teams on AI tools
Develop role-based and domain-specific learning paths
Lead initiatives and workstreams end‑to‑end, including problem definition, root cause analysis, solution development, communication of outcomes, and securing buy‑in for change
Manage all aspects of stakeholder engagement and “client service,” including planning, prioritizing, and organizing deliverables across multiple concurrent efforts
Develop and maintain strong relationships with senior leaders and executives across USCC and partner organizations
Identify opportunities to add value beyond formal scope through proactive insights, enhancements, and continuous improvement
Efficiently address complex and ambiguous situations, exercising sound judgment and structured problem‑solving
Balance multiple priorities effectively while meeting timelines and quality expectations
Act as a subject‑matter expert and trusted advisor for OM&AI communications and change practices
Operate with limited direct supervision; exercise independence of judgment and autonomy in execution decisions
Contribute to team effectiveness and development through mentoring, coaching, and participation in recruiting or capability‑building efforts as appropriate
Appropriately assess risk when making business decisions, with consideration for Citi’s reputation and control environment
Ensure adherence to applicable laws, rules, regulations, and internal policies, applying sound ethical judgment and escalating issues transparently.

Requirements

What you’ll need

6–10 years of experience in Financial Services
Strategy consulting experience preferred
Strong written and verbal communication skills
Proven ability to develop, structure and deliver materials for executive-level presentations
Demonstrated ability to problem solve with strong business judgment and results orientation
Outstanding analytical and quantitative skills; history of academic and professional achievement
Creativity and independent thinking, with the ability to translate complex concepts into clear, compelling narratives
Consistently demonstrates clear and concise written and verbal communication skills
Collaborative work style with ability to partner effectively across organizational boundaries and levels
Strong leadership presence; able to earn trust and credibility with senior leaders
Highly motivated with enthusiasm for the Financial Services industry and strong business curiosity
Sound working knowledge of financial modeling and ability to analyze financial statements
High proficiency in MS PowerPoint and Excel.

Benefits

Comp & perks

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial modelinganalyzing financial statementsexecutive-level presentationsproblem definitionroot cause analysissolution developmentcommunication of outcomesAI toolsAI education and training programsdata analysis

Soft Skills

strong written communicationstrong verbal communicationproblem solvingbusiness judgmentresults orientationcreativityindependent thinkingcollaborative work styleleadership presencetrust and credibility