Senior ServiceNow Architect

Citi

. Lead the architecture and design of end-to-end ServiceNow solutions, ensuring alignment with business objectives and IT strategy .

Posted 5/1/2026full-timeIrving • Florida, Texas • 🇺🇸 United StatesSenior💰 $156,160 - $234,240 per yearWebsite

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Lead the architecture and design of end-to-end ServiceNow solutions, ensuring alignment with business objectives and IT strategy
Collaborate with business stakeholders to understand requirements and provide scalable, flexible, and secure ServiceNow designs
Define and maintain technical and functional roadmaps for ServiceNow deployments, upgrades, and integrations
Serve as a subject matter expert (SME) and lead the technical direction for ServiceNow projects
Provide leadership and mentorship to junior architects, developers, and administrators in the ServiceNow environment
Engage with stakeholders to define business requirements and translate them into technical solutions while managing expectations and ensuring alignment with the overall IT strategy
Ensure that ServiceNow implementations adhere to best practices for development, security, scalability, and performance
Design and enforce coding standards, system configurations, and governance processes across ServiceNow instances
Oversee integration efforts between ServiceNow and other enterprise systems, ensuring seamless and efficient workflows
Lead the design and development of custom applications, modules, and integrations on the ServiceNow platform to meet business-specific needs
Implement integrations with third-party tools and systems using REST, SOAP, or other integration methods, ensuring data integrity and optimal system performance
Provide high-level troubleshooting and issue resolution for complex ServiceNow incidents or challenges
Work proactively to identify and resolve any potential issues related to performance, scalability, or functionality
Keep up-to-date with the latest ServiceNow features, releases, and best practices to ensure the platform is optimized for organizational needs
Recommend improvements, enhancements, and innovations that drive business process automation and operational efficiency
Act as the primary technical liaison between business stakeholders, project managers, and development teams
Communicate complex technical concepts to non-technical stakeholders clearly and effectively
Collaborate with cross-functional teams to design and implement new ServiceNow capabilities
Ensure compliance with internal standards, regulatory requirements, and best practices in all aspects of ServiceNow development and deployment
Develop and enforce security policies and procedures related to the ServiceNow platform

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, Business, or related field (or equivalent work experience)
7+ years of experience in IT with at least 5 years focused on ServiceNow implementations, development, and architecture
Proven track record of designing and delivering complex ServiceNow solutions, including custom applications, integrations, and enterprise-level deployments
In-depth experience with a wide variety of ServiceNow modules (e.g., ITSM, HAM, SAM, IRM, VR, HRSD, CSM etc.)
Experience leading cross-functional teams and managing multiple stakeholders during the design and implementation of ServiceNow solutions
Expertise in ServiceNow platform architecture, custom development, and integration
Strong proficiency in ServiceNow development tools, such as ServiceNow Studio, Flow Designer, and the ServiceNow Scripting environment (JavaScript, Glide API)
Knowledge of integration technologies such as REST, MID Server, and ServiceNow IntegrationHub
Hands-on experience with ServiceNow reporting, dashboard creation, and data modeling
ServiceNow Certified Technical Architect (CTA), ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ITIL Foundation or Advanced ITIL Certification preferred

Benefits

Comp & perks

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNow architectureServiceNow developmentServiceNow integrationsJavaScriptGlide APIRESTSOAPServiceNow StudioFlow Designerdata modeling

Soft Skills

leadershipmentorshipcollaborationcommunicationproblem-solvingstakeholder managementtechnical directionexpectation managementinnovationcross-functional teamwork

Certifications

ServiceNow Certified Technical Architect (CTA)ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)ITIL FoundationAdvanced ITIL Certification