Loan Document and Processing Group Manager – Agency Deal Closing, SVP

Citi

. Deeply knowledgeable and experienced in managing complex, critical, and large professional disciplinary areas within Citi Loan Servicing .

Posted 4/21/2026full-timeNew Castle • Texas • 🇺🇸 United StatesLead💰 $132,160 - $198,240 per yearWebsite

About the role

Key responsibilities & impact

Deeply knowledgeable and experienced in managing complex, critical, and large professional disciplinary areas within Citi Loan Servicing
Possesses deep integration of subject matter and industry expertise, with a solid grasp of industry practices and standards
Accountable for the delivery and end results of a comprehensive range of services across core business activities to one or more businesses or geographic regions
Oversees executive management and oversight of initiatives such as procedure development, training, reporting, KPI/SLA management, and control identification/implementation
Recognized as a technical authority within a specific business area, offering advice and counsel on technology and operations
Responsible for developing and/or refining new techniques and policies that set industry standards
Requires advanced judgment to evaluate complex issues, understand business and commercial implications of technical contributions, navigate conflicts, overcome obstacles, and reduce bureaucracy
Essential to possess a comprehensive understanding of how various areas within a function interact to achieve objectives
Systematically deconstructs and communicates complex information using advanced communication and diplomatic skills, mindful of diverse audiences
Guides, mentors, influences, and persuades colleagues (often at a senior level) and may interact with external customers.
Manage a team of eight or more

Requirements

What you’ll need

10+ years' experience
Advanced understanding of Loan Processes, Procedures, Products and Services
Awareness of managing, preparing, and reviewing loan documentation
Expert in identifying, mitigating, managing, resolving, and escalating risks and issues
In-depth awareness of risk types, policies and control measures and processes
Comply with applicable laws, rules, and regulations, and adhering to Policies
Bachelor’s/University degree or equivalent experience
Master’s degree preferred

Benefits

Comp & perks

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Loan ProcessesLoan ProceduresLoan ProductsLoan ServicesRisk ManagementRisk IdentificationRisk MitigationKPI ManagementSLA ManagementPolicy Development

Soft Skills

Advanced CommunicationDiplomatic SkillsMentoringInfluencingPersuasionJudgmentConflict ResolutionTeam ManagementProblem SolvingStakeholder Engagement

Certifications

Bachelor’s DegreeMaster’s Degree