Fraud Delivery Lead to provide end-to-end technology oversight and delivery for Citi's Fraud projects and initiatives.
Collaborating with internal teams, service providers, and vendors including planning, execution, and successful delivery for Fraud Book Of work
Identify, assess, track, and mitigate issues and risks at multiple levels by establishing success metrics
Guide stakeholders and engineering teams in making informed trade-off decisions, considering business objectives, technical platform strategy, customer experience, and maintainability.
Partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
Provides expertise in area and an advanced level of understanding of the principles of application support.
Aptitude for analyzing complex problems, developing practical solutions, and making timely decisions.
Skilled in identifying, assessing, and mitigating potential project risks to minimize their impact.

Requirements

6+ years’ experience project management experience within an application support environment
Track record for managing large scale technology programs using Agile and Hybrid methodology
Experience with Jira, Confluence, MS Project, and/or similar project management tools
In depth technical understanding of software components such as Microservices, API, Rest/SOAP, On Prem/Cloud, etc.
Ability to define project scope, objectives, deliverables, and create detailed project plans, including timelines, budgets, and resource allocation.
Practical problem solving and strategic thinking skills
Demonstrated leadership, interpersonal skills and relationship building skills
Service-oriented attitude and ability to work in a fast-paced environment
Experience working or leading requirement gathering efforts for multiple large development projects at one-time
Excellent verbal and written communication skills to articulate project goals, progress, challenges, and outcomes clearly and concisely to diverse audiences.
Capacity to influence decision-making and negotiate solutions that balance stakeholder needs with project objectives.
Ability to use AI for day-to-day program management work.
PMP, CSM, ACP certifications are a plus

Benefits

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementAgile methodologyHybrid methodologyMicroservicesAPIRestSOAPOn PremCloudproblem solving

Soft Skills

leadershipinterpersonal skillsrelationship buildingstrategic thinkingservice-oriented attitudecommunication skillsinfluence decision-makingnegotiationanalytical skillstimely decision making

Certifications

PMPCSMACP