Collections Specialist

Citi

Collections Specialist managing client accounts and resolving calls. Working onsite in Meridian, Idaho with potential for hybrid remote work after training.

Posted 4/16/2026full-timeMeridian • Idaho • 🇺🇸 United StatesJunior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Performs Collections Specialist 3 duties plus:
Uses advanced negotiation skills to resolve escalated calls.
Coaches trains lower level Collectors and new team members.
Prioritizes workflow to help identify process improvements.
Interprets procedures instructions by choosing among alternatives to resolve problems.
Works under limited supervision.
May support an expansive array of products services.
Demonstrates technical administrative expertise.
Applies specialized functional area skills and basic knowledge including underlying professional technical principles or standards, which are well defined.
Understands how duties relate with others in the team unit and how the unit integrates with others in accomplishing the work of the function.

Requirements

What you’ll need

previous Collections experience preferred
work under pressure
Decision making
Problem solving
Negotiation
Prior work experience would provide a basic knowledge activities, policies, and procedures of the work area
1-3 years experience

Benefits

Comp & perks

Competitive rates up to $20 per hour
Day 1 Health Benefits
Flexible Work Strategies
Collaborative team environment
401(k) match
Tuition Reimbursement
Dental insurance
Vision insurance
Paid parental leave
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

advanced negotiation skillscoachingtrainingworkflow prioritizationproblem solvingdecision makingtechnical expertiseadministrative expertisework under pressure