Collections Specialist
Citi
full-time
Posted on:
Location Type: Hybrid
Location: Meridian • Idaho • United States
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Salary
💰 $20 per hour
Job Level
About the role
- Performs Collections Specialist 3 duties plus:
- Uses advanced negotiation skills to resolve escalated calls.
- Coaches trains lower level Collectors and new team members.
- Prioritizes workflow to help identify process improvements.
- Interprets procedures instructions by choosing among alternatives to resolve problems.
- Works under limited supervision.
- May support an expansive array of products services.
- Demonstrates technical administrative expertise.
- Applies specialized functional area skills and basic knowledge including underlying professional technical principles or standards, which are well defined.
- Understands how duties relate with others in the team unit and how the unit integrates with others in accomplishing the work of the function.
Requirements
- previous Collections experience preferred
- work under pressure
- Decision making
- Problem solving
- Negotiation
- Prior work experience would provide a basic knowledge activities, policies, and procedures of the work area
- 1-3 years experience
Benefits
- Competitive rates up to $20 per hour
- Day 1 Health Benefits
- Flexible Work Strategies
- Collaborative team environment
- 401(k) match
- Tuition Reimbursement
- Dental insurance
- Vision insurance
- Paid parental leave
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
advanced negotiation skillscoachingtrainingworkflow prioritizationproblem solvingdecision makingtechnical expertiseadministrative expertisework under pressure