APAC Immigration Lead, Vice President

Citi

APAC Immigration Lead at Citi managing global immigration programs. Executing strategies and providing expert advisory services while ensuring compliance and operational excellence in a hybrid role.

Posted 4/15/2026full-timeTaguig • 🇵🇭 PhilippinesSeniorWebsite

About the role

Key responsibilities & impact

Lead the day-to-day execution and management of global immigration programs within a specific cluster (e.g., regional or functional focus), ensuring alignment with Citi's overall global immigration strategy.
Implement and ensure adherence to Citi's Global Immigration Policy and governance framework within the assigned cluster, facilitating effective communication with key stakeholders and immigration vendors.
Drive operational excellence by ensuring the regional immigration team and supporting vendors provide a consistent, high-quality experience to employees, managers, and HR business partners within their cluster.
Leverage reporting and analytics to monitor program effectiveness and identify areas for improvement within the cluster.
Develop and maintain Citi-specific intranet immigration pages, operating manuals, knowledge articles and FAQs.
Provide expert immigration advisory support to internal business managers and HR community, addressing complex immigration scenarios and contributing to Citi's Talent Agenda.
Manage internal reviews or audits of immigration data, processes, and policies within the assigned cluster to ensure compliance and data integrity.
Utilize Workday for immigration recordkeeping, monitoring, and ensuring data accuracy and completeness for their cluster.
Identify, assess, and escalate potential global/regional immigration risks in operating models and/or processes within the cluster to the Global Immigration Senior Vice President.
Implement and contribute to the cluster's immigration processes, controls, third party risk management and monitoring mechanisms to enhance efficiency and compliance.
Monitor vendor performance within the cluster against service level agreements, provide feedback, and collaborate on service enhancements.
Utilize data and insights for compliance and risk strategies.
Design escalation frameworks for resolving concerns, case issues, service issues, or negative adjudications that terminate work authorization.
Oversee the deployment of dashboards, real-time employee case updates, and risk analytics.
Manage vendor relationships and associated costs.
Conduct periodic reviews to assess immigration vendor support.
Provide leadership, guidance, and mentorship to a team of immigration specialists or analysts within the cluster, fostering professional development and ensuring achievement of team goals.
Collaborate cross-functionally with Regional and Country Legal, HR Advisory teams, HR Shared Services, Total Rewards, and Talent Acquisition to ensure integrated and effective immigration solutions.
Ensure timely and effective communication of immigration policy updates and process changes to relevant stakeholders within the cluster.

Requirements

What you’ll need

6-10 years of relevant experience
Strong foundational knowledge of immigration laws and regulations, particularly within their designated cluster or functional area.
Excellent communication skills
Attention to details.
Global mind-set and experience in working in multi-national companies
Ready for changes and challenges.
Proven ability to operate and influence effectively within a matrixed and flexible organizational structure.
Excellent relationship management skills, a commitment to customer service, and experience with supplier management.
Strong organizational, project management, and problem-solving skills, with the ability to manage multiple priorities.
Exceptional interpersonal, verbal, and written communication skills, with the ability to present complex information clearly to diverse audiences.
Bachelor's/University degree, Master’s degree preferred.

Benefits

Comp & perks

Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

immigration lawsimmigration regulationsdata analyticsrisk managementproject managementcompliance monitoringvendor managementreportingprocess improvementoperational excellence

Soft Skills

communication skillsattention to detailrelationship managementcustomer serviceorganizational skillsproblem-solving skillsinterpersonal skillsleadershipmentorshipadaptability

Certifications

Bachelor's degreeMaster's degree