Citi

APAC Immigration Lead, Vice President

Citi

full-time

Posted on:

Location Type: Hybrid

Location: Taguig • Philippines

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Job Level

Senior

About the role

  • Lead the day-to-day execution and management of global immigration programs within a specific cluster (e.g., regional or functional focus), ensuring alignment with Citi's overall global immigration strategy.
  • Implement and ensure adherence to Citi's Global Immigration Policy and governance framework within the assigned cluster, facilitating effective communication with key stakeholders and immigration vendors.
  • Drive operational excellence by ensuring the regional immigration team and supporting vendors provide a consistent, high-quality experience to employees, managers, and HR business partners within their cluster.
  • Leverage reporting and analytics to monitor program effectiveness and identify areas for improvement within the cluster.
  • Develop and maintain Citi-specific intranet immigration pages, operating manuals, knowledge articles and FAQs.
  • Provide expert immigration advisory support to internal business managers and HR community, addressing complex immigration scenarios and contributing to Citi's Talent Agenda.
  • Manage internal reviews or audits of immigration data, processes, and policies within the assigned cluster to ensure compliance and data integrity.
  • Utilize Workday for immigration recordkeeping, monitoring, and ensuring data accuracy and completeness for their cluster.
  • Identify, assess, and escalate potential global/regional immigration risks in operating models and/or processes within the cluster to the Global Immigration Senior Vice President.
  • Implement and contribute to the cluster's immigration processes, controls, third party risk management and monitoring mechanisms to enhance efficiency and compliance.
  • Monitor vendor performance within the cluster against service level agreements, provide feedback, and collaborate on service enhancements.
  • Utilize data and insights for compliance and risk strategies.
  • Design escalation frameworks for resolving concerns, case issues, service issues, or negative adjudications that terminate work authorization.
  • Oversee the deployment of dashboards, real-time employee case updates, and risk analytics.
  • Manage vendor relationships and associated costs.
  • Conduct periodic reviews to assess immigration vendor support.
  • Provide leadership, guidance, and mentorship to a team of immigration specialists or analysts within the cluster, fostering professional development and ensuring achievement of team goals.
  • Collaborate cross-functionally with Regional and Country Legal, HR Advisory teams, HR Shared Services, Total Rewards, and Talent Acquisition to ensure integrated and effective immigration solutions.
  • Ensure timely and effective communication of immigration policy updates and process changes to relevant stakeholders within the cluster.

Requirements

  • 6-10 years of relevant experience
  • Strong foundational knowledge of immigration laws and regulations, particularly within their designated cluster or functional area.
  • Excellent communication skills
  • Attention to details.
  • Global mind-set and experience in working in multi-national companies
  • Ready for changes and challenges.
  • Proven ability to operate and influence effectively within a matrixed and flexible organizational structure.
  • Excellent relationship management skills, a commitment to customer service, and experience with supplier management.
  • Strong organizational, project management, and problem-solving skills, with the ability to manage multiple priorities.
  • Exceptional interpersonal, verbal, and written communication skills, with the ability to present complex information clearly to diverse audiences.
  • Bachelor's/University degree, Master’s degree preferred.
Benefits
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
immigration lawsimmigration regulationsdata analyticsrisk managementproject managementcompliance monitoringvendor managementreportingprocess improvementoperational excellence
Soft Skills
communication skillsattention to detailrelationship managementcustomer serviceorganizational skillsproblem-solving skillsinterpersonal skillsleadershipmentorshipadaptability
Certifications
Bachelor's degreeMaster's degree