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Citi

Senior Fraud Operations Supervisor

Citi

Fraud Operations Sr Supervisor leading a team of Fraud Agents at Citi. Driving performance metrics, risk assessments, and client service excellence.

Posted 4/15/2026full-timeOfallon • Florida, Montana, Texas • 🇺🇸 United StatesSenior💰 $58,656 - $80,620 per yearWebsite

About the role

Key responsibilities & impact
  • Lead and develop a medium sized team of Fraud Agents
  • Manage department projects/processes
  • Analyze changes in Fraud trends/call volumes
  • Resolve issues and minimize Fraud Loss
  • Evaluate team’s performance

Requirements

What you’ll need
  • 2-5 years of relevant experience in a Fraud Operations or Leadership role
  • Proficient project and/or performance management skills
  • Effective written and verbal communication
  • Influencing and relationship management skills
  • Proficient with Microsoft Office

Benefits

Comp & perks
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages (vacation, unplanned time off, and paid holidays)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
project managementperformance management
Soft Skills
written communicationverbal communicationinfluencing skillsrelationship management