Citi

Senior Fraud Operations Supervisor

Citi

full-time

Posted on:

Location Type: Office

Location: Ofallon • Florida • Montana • United States

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Salary

💰 $58,656 - $80,620 per year

Job Level

Senior

About the role

  • Lead and develop a medium sized team of Fraud Agents
  • Manage department projects/processes
  • Analyze changes in Fraud trends/call volumes
  • Resolve issues and minimize Fraud Loss
  • Evaluate team’s performance

Requirements

  • 2-5 years of relevant experience in a Fraud Operations or Leadership role
  • Proficient project and/or performance management skills
  • Effective written and verbal communication
  • Influencing and relationship management skills
  • Proficient with Microsoft Office
Benefits
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages (vacation, unplanned time off, and paid holidays)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementperformance management
Soft Skills
written communicationverbal communicationinfluencing skillsrelationship management