Lead Product Manager – Global Workforce Optimization

Citi

Lead Product Manager driving product vision and strategy for a software application. Collaborate with stakeholders to enhance business processes and customer outcomes in a regulated environment.

Posted 4/11/2026full-timeJacksonville • Florida, Kentucky • 🇺🇸 United StatesSenior💰 $113,840 - $170,760 per yearWebsite

About the role

Key responsibilities & impact

Own and drive the product vision, roadmap, and quarterly priorities for a complex software application, exercising independent judgment to maximize business value and strategic outcomes.
Accountable for end‑to‑end product backlog ownership, including prioritization based on business value, risk, regulatory considerations, and delivery dependencies, with authority to make trade‑off decisions.
Lead cross‑functional collaboration with senior stakeholders across Business, Operations, Compliance, and Technology to shape product direction, resolve competing priorities, and ensure alignment to enterprise objectives.
Identify, evaluate, and prioritize opportunities to improve business processes and customer outcomes through technology‑enabled solutions in a highly regulated environment.
Apply advanced analytical and interpretive thinking to complex business problems, translating ambiguous or conflicting inputs into clear product direction aligned with enterprise standards.
Translate business strategy and requirements into well‑defined user stories and acceptance criteria, ensuring clarity, alignment, and shared understanding across delivery teams.
Exercise decision authority over scope, sequencing, and priority trade‑offs, balancing value delivery, risk exposure, dependencies, and capacity constraints.
Represent the voice of the customer and business in Agile ceremonies, providing direction, clarification, and prioritization guidance to ensure teams deliver against intended outcomes.
Define and monitor product success metrics (KPIs and outcomes), using data and insights to inform continuous refinement of roadmap and backlog priorities.
Provide product leadership and mentorship to analysts and delivery team members through guidance and feedback, without formal people management responsibility.
Assess and manage product‑related risk, ensuring solutions comply with regulatory, control, and policy requirements, and escalate issues appropriately to protect the firm, its clients, and its reputation.

Requirements

What you’ll need

6-10 years serving as a Product Owner, Product Manager, or Business Lead for a software application(s)
Strong ability to prioritize work and make trade-offs in a complex, regulated environment
Experience working with Agile / Scrum teams
Proven stakeholder management and communication skills
Ability to translate business strategy into executable product backlog
Demonstrated leadership and project management skills
Consistently demonstrates clear and concise written and verbal communication
Experience working with Verint Workflow Management or other Workflow Management systems

Benefits

Comp & perks

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product visionproduct backlog ownershipuser storiesacceptance criteriaproduct success metricsKPIanalytical thinkingrisk managementAgileScrum

Soft Skills

stakeholder managementcommunication skillsleadershipproject managementdecision makingcollaborationmentorshipprioritizationclarityinterpretive thinking