Payments Operational Resiliency Product Specialist – SVP

Citi

. Define and drive the payments product strategy to embed operational resilience from design through to delivery and ongoing management for all NAM and LATAM payments services.

Posted 4/7/2026full-timeNew York City • New Jersey, New York • 🇺🇸 United StatesLead💰 $163,600 - $245,400 per yearWebsite

About the role

Key responsibilities & impact

Define and drive the payments product strategy to embed operational resilience from design through to delivery and ongoing management for all NAM and LATAM payments services.
Act as a subject matter expert and trusted advisor to senior leadership and across the firm on payments operational resilience, including driving resiliency assessments and improvement initiatives.
Translate complex regulatory requirements into actionable product development roadmaps and operational processes.
Strategically engage with all levels of the firm across multiple lines of business to serve as an experienced advisor to leadership and stakeholders on operational resilience.
Ensure compliance of all new and existing payments products and services with NAM and LATAM operational resilience regulations and relevant regulatory frameworks.
Lead engagement with regulatory bodies on operational resilience matters related to payments, including preparing for and responding to regulatory inquiries, audits, and submissions/exams.
Monitor the evolving regulatory landscape, anticipate future requirements, and proactively adapt product and operational strategies, ensuring continuous improvement of the Payments Operational Resilience framework for global regulatory compliance and process optimization.
Lead Payments Operational Resilience initiatives for the NAM & LATAM cluster, providing oversight across all in-scope Jurisdictions.
Strengthen operational business resilience planning efforts across the Payments Business, integrating cluster and/or jurisdiction considerations.
Facilitate consistency across Payments Critical Business Services (CBSs)/Important Business Services (IBS) within supported Jurisdictions (Framework, deliverables, approach, sharing information).
Oversee the identification of important business services within the payments domain, mapping of interdependencies, and setting of impact tolerances.
Develop and implement robust product and operational frameworks for incident response, recovery, and business continuity planning specific to payments.
Drive scenario testing and stress testing initiatives to validate the resilience of payments products and services, identifying and remediating vulnerabilities.

Requirements

What you’ll need

Bachelor’s/University degree, Master’s degree preferred
8+ years of related experience
Experience leading cross-functional team to define and achieve high value business goals
Broad and diverse functional experience (e.g. marketing, credit, acquisitions, product development, analytics)
Demonstrated experience driving business innovation, leveraging management information, and data analytics to drive results
Experience in scenario development and forecasting as well as experience serving a range of clients
Demonstrated knowledge of product development, financial acumen, and investment processes across asset classes
Ability to work unsupervised and adjust priorities quickly as circumstances dictate
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Demonstrated problem-solving and decision-making skills
Demonstrated analytical and influencing skills
Consistently demonstrates clear and concise written and verbal communication

Benefits

Comp & perks

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

payments product strategyoperational resilienceregulatory complianceproduct developmentincident responsebusiness continuity planningscenario testingdata analyticsfinancial acumeninvestment processes

Soft Skills

leadershipproblem-solvingdecision-makinganalytical skillsinfluencing skillscommunication skillsability to work under pressureadaptabilitycross-functional team leadershipclient engagement

Certifications

Bachelor’s degreeMaster’s degree