Senior Vice President, Recovery Group Manager
Citi
full-time
Posted on:
Location Type: Hybrid
Location: Florence • Arizona • Florida • United States
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Salary
💰 $123,440 - $185,160 per year
Job Level
About the role
- Leads a team responsible for oversight and performance execution of a variety of third‑party recovery vendors including, but not limited to, collection agencies, law firms, probate and BK vendors.
- This role also manages supporting teams including Vendor Invoicing and the Trial Witness team.
- Build team capability through coaching, structured development plans, training, and succession planning.
- Drive operational excellence, regulatory compliance, and strong financial outcomes
- Partner with Compliance, Operational Risk, Legal, Audit, and Quality teams to strengthen controls and oversee end‑to‑end vendor risk.
- Document and maintain governance routines, including issue management support and regulatory response support.
- Deliver executive‑ready presentations, performance analytics, and strategic updates to senior leadership.
- Represent recovery vendor management in cross‑functional initiatives and enterprise programs.
- Manages multiple teams or a functional area supporting a large complex loan recovery operation
- Controls financial end results of an area
- Controls resources, policy formulation and planning.
- Primarily affects a sub function
- Sets short to medium-term planning of actions and resources for own area
- Manages complex and highly variable issues with substantial potential impact
- Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area
- Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions
- Ensures essential procedures are followed and contributes to defining standards
- Demonstrates an in-depth understanding of how own area integrates within the overall function to achieves; requires a good understanding of the industry.
- Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources
- Accountable for end results
- Required to negotiate internally, often at senior levels (across functions); may communicate with external parties
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Requirements
- 10+ years of experience in a related role, with commensurate experience as a People Manager managing people preferably at Citi
- Experience Operations is required, with the experience being in the Collections or Recovery space being preferred
- Vendor management is preferred
- Excellent customer service skills
- Bachelor’s/University degree, Master’s degree preferred
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
vendor managementoperational excellenceregulatory complianceperformance analyticsissue managementfinancial outcomesrisk assessmentpolicy formulationcoachingsuccession planning
Soft Skills
leadershipcommunicationnegotiationcustomer serviceanalytical judgmentteam managementstrategic thinkingproblem-solvingcross-functional collaborationtraining