Citi

Product & Client Onboarding Specialist – AVP

Citi

full-time

Posted on:

Location Type: Hybrid

Location: Tampa • Florida • New Jersey • United States

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Salary

💰 $79,120 - $118,680 per year

Job Level

Lead

About the role

  • Work under the guidance of senior client onboarding specialists to facilitate client onboarding, KYC, Sanction reviews, Screenings, FinCEN and other required information collection and review prior to transaction implementation.
  • Handle day-to-day internal and client calls on KYC and new deal onboarding implementation sets, and direct advanced queries when needed to appropriate product partners.
  • Coordinate the collection of required due diligence information to complete new client entity KYC and related screenings with client contacts directly.
  • Review and ensure complete onboarding information is delivered to KYC Operations for Core KYC and Appendix creation, and ensure timely completion through ongoing communication.
  • Communicate with Sales and TRM all KYC implementation progress or issues, and deliver in a timely fashion to ensure smooth client transaction closes.
  • Assist product partners by entering necessary client/transaction information into reporting systems and handling updates to ensure consistently accurate implementations.
  • Understand and be able to explain core products and services as necessary to respond to client inquiries and expedite solutions.
  • Assist in the creation and upkeep of client databases, and represent business on system automation and transitions.
  • Design reports for internal use on activity, trends and performance.
  • Assist in implementation projects to increase efficiencies and meet modernization/digitization goals.
  • Drive innovation by working with internal/external partners as needed to develop future state implementation processes.
  • Liaise with Sales and Transaction Management team to execute delivery of service across Agency and Trust transactions.
  • Build and develop relationships across internal and external partner teams.
  • Collaborate with and support in-business risk, and second line teams as required.

Requirements

  • Minimum 4 years of experience in the financial industry, in a position with a client facing team.
  • Basic knowledge of Agency & Trust products.
  • Strong interpersonal skills related to client interaction, and internal team interactions
  • Proficient with Excel, Word, PowerPoint and general computer skills
  • Experienced with KYC management systems/policies
  • Requires being detail oriented with strong organizational skills
  • Strong problem-solving skills
  • Excellent work ethic, self-motivated
  • Strong written and verbal communication skills
  • Bachelor’s / University Degree required.
Benefits
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KYC managementdue diligencereport designdata entryclient onboardingsanction reviewsscreeningstransaction implementationsystem automationmodernization
Soft Skills
interpersonal skillsorganizational skillsproblem-solving skillscommunication skillsrelationship buildingself-motivatedattention to detailteam collaborationclient interactionwork ethic
Certifications
Bachelor’s Degree