Fraud Risk Analyst
Citi
full-time
Posted on:
Location Type: Hybrid
Location: Ofallon • Montana • Texas • United States
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Salary
💰 $64,620 - $90,180 per year
About the role
- Completes Investigations within the Fraud Investigation team and day to day case reviews
- Ensure day-to-day Operations are performed according to agreed Service Level Agreements
- Maintains an effective complaint case management system to track and monitor complaints
- Minimizes defects and operational losses and track metrics for performance measurement, service levels and monitoring key triggers for early warning signals
- Drives initiatives to enhance client experience and improve operating efficiency and productivity through re-engineering and process improvements by actively identifying opportunities
- Closely monitors the service level indicators and ensuring that all complaints are investigated timely, customer impact is assessed promptly by analyzing root causes to identify issues and address them effectively by engaging all stakeholders
- Performs sampling on suspicious transactions/accounts to ensure the delivery of quality judgement/decisions and service
- Performs other duties and functions as assigned
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Requirements
- 2-5 years previous experience in Fraud, Customer Services or Banking Operations
- Bachelor’s/University degree or equivalent experience
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
case managementperformance measurementroot cause analysisrisk assessmentcomplianceprocess improvementdata analysisquality judgmentmetrics trackinginvestigation
Soft Skills
client experience enhancementstakeholder engagementproblem-solvingcommunicationethical judgmentoperational efficiencyteam collaborationattention to detaildecision makingadaptability