Citi

Senior Supervisor – Outbound Collections

Citi

full-time

Posted on:

Location Type: Office

Location: Tucson • Arizona • United States

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Salary

💰 $58,656 - $78,180 per year

Job Level

Senior

About the role

  • Supervises a medium team who are responsible for Aged Debt (Recovery)
  • Typically supervises a particular post charge off stage of Default Operations such as Foreclosure or Bankruptcy
  • Unit may be involved in the repossession or foreclosure process and may be responsible for the disposal of repossessed or foreclosed assets
  • Unit may be responsible for managing a large segment of "bad debt" portfolios (i.e., probate & bankruptcy accounts)
  • Develops and implements policies and procedures to provide for more efficient Recovery processes
  • Typically deals with variable recovery issues with potentially broader business impact
  • Influences decisions through advice, counsel, facilitating services to others or through joint accountability for volume, quality and timeliness of end results
  • Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc.
  • Applies good understanding of procedures and concepts within own area and a basic knowledge of how own area integrates with other areas
  • Makes evaluative judgments to solve problems based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents
  • Ensures the quality of tasks provided by self and others on team
  • Impacts the team and closely related work teams by influencing decisions through advice or facilitating services; accountable for end results
  • Developed communication to exchanges ideas and potentially complex or sensitive information
  • May act as backup for manager
  • Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Requirements

  • 2-5 years experience in a related role with previous people management experience
  • Bachelor’s/University degree or equivalent experience
Benefits
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • planned time off (vacation)
  • unplanned time off (sick leave)
  • paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
supervisionperformance evaluationproblem solvingcommunicationinfluencing decisionspolicy developmentclient experience managementteam accountabilityanalytical judgmentfacilitation
Certifications
Bachelor’s degree