Citi

Assistant Vice President, Engineering Excellence Application Support

Citi

full-time

Posted on:

Location Type: Hybrid

Location: Irving • Florida • Texas • United States

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Salary

💰 $96,400 - $144,600 per year

Job Level

Lead

About the role

  • Provides technical and business support for users of Citi Applications.
  • Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
  • Manages, maintains and supports applications and their operating environments.
  • Identifies ways to maximize the potential of the applications used.
  • Assesses risk and impact of production issues and escalates to business and technology management in a timely manner.
  • Forms and defines scope and objectives for complex application enhancements and problem resolutions.

Requirements

  • 5-8 years experience in an Application Support role.
  • Experience installing, configuring or supporting business applications.
  • Experience with some programming languages and willingness/ability to learn.
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
  • Demonstrated analytical skills.
  • Issue tracking and reporting using tools.
  • Knowledge/ experience of problem Management Tools.
  • Good all-round technical skills.
  • Ability to plan and organize workload.
Benefits
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
application supportprogramming languagesbusiness applicationsissue trackingproblem management toolstechnical supportapplication maintenanceapplication enhancementrisk assessmentconfiguration management
Soft Skills
analytical skillseffective communicationadaptabilityorganizational skillsproblem-solvingcollaborationtime managementcustomer serviceattention to detailcritical thinking